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Wheel Pros

Designs, markets, and distributes branded wheels

Inside Sales Representative

Account ManagementConfirmed live in the last 24 hours
Full-timeMadison, Nashville, TN, USA$80k - $100k /yrIn-person

About the Job

Requirements

  • At least 2 years of inside sales, business-to-business customer service, or sales support experience; distribution or aftermarket experience is preferred.
  • Strong phone-based selling skills and the ability to convert service conversations into sales opportunities.
  • Experience using customer relationship management and order-entry/enterprise resource planning systems, with accuracy and follow-through.
  • Strong communication, organization, and time-management skills.
  • Familiarity with account reactivation strategies and upsell/cross-sell activity.

Responsibilities

  • Answer inbound calls and respond to customer inquiries promptly and professionally.
  • Identify customer needs, provide solutions, and capture incremental sales opportunities during inbound interactions.
  • Ensure accurate order entry and follow-through, and coordinate with internal partners to resolve order or fulfillment issues as needed.
  • Conduct outbound calls to proactively re-engage dormant and low-engagement accounts.
  • Drive incremental revenue by executing upsell and cross-sell initiatives during outbound and inbound interactions.
  • Partner with Territory Sales Representatives and Sales Leadership, as applicable, to align on account priorities and growth plans.
  • Maintain accurate customer relationship management and order records, including contacts, notes, opportunities, and follow-ups, to support sales growth and continuity.
  • Capture and share Voice of Customer insights to inform sales strategy and uncover growth potential.
  • Maintain a 90% or higher inbound call answer rate.
  • Make approximately 30 outbound calls per week focused on dormant and priority accounts.
  • Contribute to assigned-account sales performance, revenue growth, and team objectives.
  • Ensure order accuracy, follow-through, and customer issue resolution.
  • Maintain accurate and complete customer records and activity notes in the customer relationship management system.

Desired Qualifications

  • Experience in automotive aftermarket, distribution, wheels/accessories, lighting, or related industries.

About the Company

Wheel Pros

Designs, markets, and distributes branded wheels

Wheel Pros designs, markets, and distributes branded wheels, tires, and automotive accessories for the aftermarket through a global dealer network and an expanding online store. It operates its own U.S. manufacturing facilities and builds a large portfolio of proprietary brands alongside many acquired brands, distributing products through its own channels and partners. The company differentiates itself with a vertically integrated, end-to-end platform that combines manufacturing, a broad brand lineup, a dense distribution network, and rapid delivery, enhanced by strategic acquisitions and collaborations like Hoonigan and TAP. Its goal is to become a leading global supplier of wheels and automotive accessories by owning design, production, and distribution, expanding its brands, and growing its omnichannel reach.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cerritos, CA
Founded
1995

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