Takealot.com

South African e-commerce retailer and marketplace

Branch Supervisor

Vehicle Operation & DeliveryConfirmed live in the last 24 hours

Full-timeGqeberha, South AfricaNo salary listedIn-person

About the Job

Requirements

A minimum of Grade 12 is required.
A tertiary qualification is preferred.
A minimum of 3 years of experience is required.
Strong organizational and prioritization skills are required.
Attention to detail is required.
The ability to interact with internal and external stakeholders at all levels is required.
The ability to learn and adapt to new systems is required.
The ability to work in a pressured environment and complete tasks quickly and efficiently is required.
A structured and disciplined management style is required.
The ability to motivate and inspire a team is required.
Computer literacy in Excel, Word, and PowerPoint is required.
Knowledge of vehicle tracking systems is required.
Experience in directly and indirectly managing people to deliver continuous improvement is required.
Availability to work until daily responsibilities are completed, which may result in longer-than-normal workdays, is required.
The role includes appointment as Fire Fighter and requires implementing and maintaining health and safety standards.

Responsibilities

Supervise the fleet and related secondary functions.
Ensure the on-time delivery of products to and from the distribution center.
Ensure the fleet is adequate for operations and fully maintained.
Manage fleet maintenance and vehicle service schedules.
Ensure consistent application of company policies and procedures.
Promote orderliness and cleanliness in the work area and maintain company standards.
Hold daily staff meetings focused on KPI management and operational feedback for middle-mile and last-mile deliveries.
Work with management to identify and resolve issues and ensure quality customer service.
Ensure drivers follow company procedures and apply discipline when necessary.
Perform other duties assigned by the Branch Manager.
Ensure drivers are available for daily last-mile deliveries by coordinating driver and assistant requirements with labor brokers.
Complete accident and incident reports promptly and submit them to the relevant parties.
Record and report fleet costs clearly to the Branch Manager.
Manage daily staffing and overtime efficiently to control labor costs.
Extract data and generate reports to support performance tracking and decision-making.
Ensure all cash-on-delivery payments are cashed up and reconciled daily.
Label and file administrative documentation according to procedures.
Keep daily, weekly, and monthly reports and meeting minutes up to date.
Send KPI reports daily on time and post them on notice boards.
Train and supervise Driver Admins and Drivers in their assigned functions.
Upload new drivers for verification.
Oversee and arrange staff transport.
Ensure all staff attend work and take consistent corrective action for absences.
Measure and manage staff through formal appraisals, development, coaching, and disciplinary procedures.
Provide effective team leadership and direction through involvement and communication to deliver relevant business drivers.
Implement and maintain 5S housekeeping standards.
Ensure the team complies with COVID-19 protocols.

Desired Qualifications

A tertiary qualification is preferred.

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Branch supervisor to join our team in Port Elizabeth

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the : Hub Manager

Your responsibilities can include:

Responsible for the supervision of the fleet and all other secondary roles which flow from this function.
Ensures the on-time delivery of product to/from the distribution center.
Ensure that fleet is adequate for operations and fully maintained
Ensure effective maintenance of fleet and manage schedules vehicle services
Ensure consistent application of company policies and procedures
Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
Maintain daily meetings with staff. Meetings are focused on KPI management and other operational feedback for MR and Last mile deliveries
Works closely with management to identify and resolve all issues and ensure quality service to our customers
Ensures all drivers follow company procedures and apply discipline when and if necessary.
Perform all other duties as assigned by the Branch Manager
It is required of you to work until your daily responsibilities are completed, which might result in you working longer than normally.
Ensure Drivers are available for last mile deliveries daily, by working closely with the labour brokers with driver and assistant requirements.
Compete accident and incident reports timeously and submit to respective parties
Ensure that fleet costs are clearly recorded and reported to Branch Manager
Manage daily staff and overtime efficiently to ensure labor cost is controlled
Extracts data and generates reports which will assist in performance tracking and decision making.
Ensures all CODs are cashed up and reconciled daily.
All administrative documentation is labelled and filed as per procedures.
All daily, weekly and monthly reports/ meeting minutes are up to date
KPI reports sent out timeously daily and are posted on notice boards
Trains and supervise Driver Admins and Drivers to carry out the functions under their control.
Uploads all new drivers for verifications.
Oversees and arranges staff transport.
Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently
Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
Ensure 5S housekeeping standards are implemented and maintained
Implement and maintain health and safety standards in you appointment as Fire Fighter
Ensure the team complies to COVID19 protocols

Qualifications and experience:

Minimum of Grade 12
Tertiary qualification preferred
Minimum of 3 years’ experience

Attributes required :

Solutions-oriented, can-do attitude; self-motivated,
Self-starter with high energy levels
Strong organizational & prioritization skills
Attention to detail
Ability to interact with internal & external stakeholders at all levels
Comfortable with change and excellent team player
Comfortable with learning and adapting to new systems
Be able to work in a pressured environment
Be able to complete tasks quickly & efficiently
Be willing to go the extra mile
A structured and disciplined management style
Ability to motivate and inspire a team
Computer literacy (excel, word, PowerPoint)
Knowledge of vehicle tracking systems
Experience in directly and indirectly managing people to deliver continuous improvement

Why Join TFS:

Purpose-driven impact: Transform lives through logistics innovation
Advanced technology: Work with cutting-edge systems in a fast-paced environment
Career growth: Thrive in an agile space that champions continuous improvement
Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

About the Company

Takealot.com

South African e-commerce retailer and marketplace

Takealot.com is a South African online retailer and marketplace offering electronics, fashion, home goods and more to consumers, with products sold from its own warehouses and via a marketplace for over 10,000 third-party sellers. It works through a dual revenue model: selling items from its inventory and earning commissions from marketplace sellers, backed by a logistics network of distribution centers and a driver fleet that supports same-day and next-day delivery, plus pickup points and its in-house Takealot Delivery Team and Mr D Food for on-demand orders. The company differentiates itself with an integrated logistics platform, a wide product catalog, and strategic acquisitions (Superbalist; Mr Delivery/Mr D) and a merger with Kalahari.com, supported by Naspers’ stake. Its goal is to be the most customer-centric online shopping destination in Africa, prioritizing convenience, fast delivery, and a trusted catalog for shoppers.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $215.2M
Headquarters: Cape Town, South Africa
Founded: 2011

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