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OneTouch Direct

Runs customer contact centers for businesses

Customer Service and Sales Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaCOP2.9MIn-person

About the Job

Requirements

  • Fluency in both English and Spanish, written and spoken.
  • Prior experience in customer service and sales roles.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using computer systems.

Responsibilities

  • Handle inbound customer calls and provide customer service.
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Promote and sell products and services to customers based on their needs and preferences.
  • Process orders and update customer accounts with accurate information.
  • Upsell and cross-sell products to maximize sales opportunities.

About the Company

OneTouch Direct

Runs customer contact centers for businesses

OneTouch Direct operates contact centers for businesses that outsource customer sales and support. Its agents answer phone calls and digital messages, follow up with prospective buyers and resolve questions about products, accounts and technical problems. The company designs outreach and service programs for clients in telecommunications, banking, healthcare, retail and other industries, acting as an extension of their customer-facing teams. Clients buy managed service programs that combine agent-led conversations with back-office processing and ongoing performance oversight. With operating roots dating to 1998, OneTouch Direct is headquartered in Tampa, Florida.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Tampa, FL
Founded
1998

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