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Soulhouse

On-demand wellness platform for in-home massage

Rezeptionist/in

Hotel Guest ServicesUpdated on Nov 11
Part-timeHamburg, Germany€18.9k - €21.6kIn-person

About the Job

Requirements

  • Fluent German and English, spoken and written.
  • At least one year of experience in guest service.
  • Ability to use iOS, digital tools, and modern AI applications confidently in daily work.
  • Organizational ability and the ability to work independently.
  • A strong service orientation and interest in wellness and beauty.
  • A well-groomed, professional appearance.

Responsibilities

  • Welcome and personally assist guests in an exclusive spa and wellness setting.
  • Advise customers about massages and self-care offerings, handle spontaneous bookings and support inquiries, and use the CMS system for appointment and customer management.
  • Actively sell vouchers, Soulhouse products, and special editions; identify customer needs and pursue cross-selling and upselling opportunities through suitable product bundles, add-ons, and seasonal specials.
  • Help create the studio's product presentation and support sales activities, bundles, and promotional campaigns.
  • Ensure smooth reception operations, organize the studio, and maintain a well-kept, welcoming atmosphere.

About the Company

Soulhouse

On-demand wellness platform for in-home massage

Soulhouse operates an on-demand wellness booking platform in Germany, supplying certified massage therapists for private homes, offices, or Soulhouselocations. Clients customize bookings by choosing a therapist, massage style (more than 10 options), intensity, and add-ons like oils or music, with 60-minute sessions typically priced around €65–€69. Therapists are directly employed and undergo internal screening with at least three years of experience, ensuring consistent service quality, while a logistics-focused mobile team uses company cars to support at-home and on-site services. The company targets urban professionals, athletes, and wellness enthusiasts seeking convenient, high-quality care, and plans to expand from Hamburg and Berlin to nationwide Germany and eventually across Europe to become a leading provider of personalized, on-demand self-care and corporate wellness.

Company size
51-200
Company stage
Early VC
Total funding
$22M
Headquarters
Hamburg, Germany
Founded
2020

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