Project Manager / HAM Modernization Lead

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client’s needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.

Summary:

The Project Manager / HAM Modernization Lead serves as the primary point of accountability for execution of the USPTO Asset Management Program, ensuring full compliance with contract requirements, performance standards, and mission continuity. The PM leads integrated operations across asset management, ServiceNow workflows, RFID systems, and reporting functions.

Responsibilities

Essential Job Functions:

• Manage contract requirements, deliverables, milestones, staffing, risks, issues, customer communications and performance reporting.
• Provide weekly status reports on KPI’s, Issues, projects, Inventory, etc.  
• Spearhead the ITAM modernization roadmap, including HAM, Asset Attestation, RFID/Puddy, data 
  governance and process automation.
• Establish and monitor SLAs/KPIs such as inventory accuracy, attestation completion, exception 
  aging, ticket performance and corrective actions.
• Coordinate ITAM, ServiceNow, property, procurement, security and operational stakeholders.
• Lead continuous improvement, audit readiness and corrective-action planning.
• Manage schedules, deliverables, and stakeholder engagement, and ensure PMO alignment with 
  various cross- functional projects, knowledge articles, project plans.
• Own enterprise hardware asset lifecycle governance from acquisition/receipt through deployment, 
  transfer, refresh, reclamation, surplus and disposal.
• Collaborate with stakeholders with HAM modernization, A.I, Asset verification and Asset 
  Attestation strategy.
• Define ServiceNow ITAM/HAM requirements for workflows, reports, dashboards, integrations and 
  automation.
• Perform presentations regarding asset management
• Provide technical directions to Asset Stewards and the Data/Compliance SME.
• Resolve complex lifecycle, ServiceNow and asset-control issues.
• Establish ITAM standards, procedures, data requirements and control points.
• Support audits, compliance reviews, UAT, defect analysis and process redesign. 

Qualifications

Necessary Skills and Knowledge:

• Familiarity with ServiceNow environments, SLAs, and performance metrics
• Demonstrate excellent written and verbal communication in interpersonal exchanges.
• Highly organized with great attention to detail.

Minimum Qualifications:

• 8–12+ years federal program management experience
• Experience managing enterprise asset management or IT service environments
• Demonstrated experience with SLA-driven contracts
• Ability to obtain and maintain the Government-required suitability/security determination (Public Trust or higher, as specified in final RFQ).

Preferred Qualifications:

• Credentials:
  • CIS-HAM; CIS-DF; PMP and/or ITIL 4 Foundation
• 2 to 3 years of experience with ServiceNow
• ITAM

Work Location

Your primary work location will be Alexandria, VA, with additional locations in Lorton, VA, and Frederick, MD. On-site work is required. Any remote work is strictly subject to management approval based on operational needs and policy compliance.

The salary range for this position is $115,000 to $145,000 annually.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.