Equifax

Credit reporting data analytics and risk

Head of Enterprise Project & Change Management

Program ManagementPosted on Nov 10

Full-timeToronto, ON, CanadaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business, Engineering, Computer Science, Organizational Development, or a related field is required.
At least 10 years of project management and/or change management experience, including at least 5 years in leadership roles overseeing large-scale enterprise projects, multifaceted change management, or program portfolios.
Exceptional communication, conflict resolution, and stakeholder management skills, with demonstrated ability to engage and influence C-suite leadership.
Financial Services or Fintech industry experience is required.
A proven track record of establishing and scaling an enterprise project management office or organizational change management capability in a high-growth environment is required.
Hands-on experience with advanced technology implementations, enterprise consulting, cloud-based services, and project management tools such as Jira and Microsoft Project is required.
A Project Management Professional (PMP) or Program Management Professional (PgMP) certification is required.
A Prosci or Certified Change Management Professional (CCMP) designation is required.

Responsibilities

Provide enterprise-wide leadership and strategic oversight of Equifax Canada's project and program portfolio, ensuring alignment with business priorities and strategic objectives.
Partner with local and global leaders across Product, Technology, and Operations to drive execution excellence, strengthen portfolio governance, and accelerate business outcomes through project delivery and organizational change.
Develop and implement enterprise-wide project management methodologies aligned with industry best practices, including PMBOK, Agile, and Lean, as well as organizational change management frameworks, tools, and standardized templates.
Establish and manage a standardized project intake, business case evaluation, prioritization, and portfolio management framework aligned with strategic business outcomes.
Develop, track, and report key performance indicators, scorecards, financial forecasts, and status summaries for senior leadership, steering committees, and C-suite executives.
Evaluate the effectiveness of current projects and change plans, driving process enhancements and organizational learning.
Collaborate with stakeholders to define project scope, deliverables, timelines, budgets, and portfolio resource capacity allocation.
Oversee project execution to ensure adherence to timelines, quality standards, budget limits, and formal scope change controls.
Conduct risk assessments, implement mitigation plans, and guide project managers in removing operational roadblocks.
Lead project kickoffs and retrospectives to capture lessons and optimize future project execution.
Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs.
Define change success metrics, including speed and proficiency of adoption, employee feedback pulse surveys, project return on investment, and reduction in rework.
Use structured change frameworks such as Prosci/ADKAR or Kotter and conduct stakeholder engagement activities, including impact assessments, executive sponsorship alignment, workshops, and feedback retrospective loops.
Own the design, development, and delivery of enterprise organizational change management education programs, toolkits, and knowledge transfer across internal teams and external partners.
Build, inspire, and lead high-performing EPMO and OCM teams, fostering a collaborative, team-based environment.
Establish performance expectations, conduct execution assessments, provide continuous feedback, and deliver professional development opportunities.

Desired Qualifications

A master's degree, MBA, or relevant advanced degree is preferred.

Synopsis of the Role

Reporting to the Chief Operations Officer (COO), the Head of Enterprise Project Management Office (EPMO) and Organizational Change Management Practice (OCM) provides enterprise-wide leadership and strategic oversight of Equifax Canada’s project and program portfolio, ensuring alignment with business priorities and strategic objectives.

This role partners closely with local and global leaders across Product, Technology, and Operations to drive execution excellence, strengthen portfolio governance, and accelerate business outcomes through effective project delivery and organizational change.

What you'll do

Strategic Leadership, Governance & Portfolio Management

Enterprise Methodologies & Frameworks: Develop and implement enterprise-wide project management methodologies aligned with industry best practices (e.g., PMBOK, Agile, Lean), alongside robust Organizational Change Management (OCM) frameworks, tools, and standardized templates.
Portfolio Governance & Intake: Establish and manage a standardized project intake, business case evaluation, prioritization, and portfolio management framework aligned with strategic business outcomes.
Executive Reporting & Metrics: Develop, track, and report on key performance indicators (KPIs), scorecards, financial forecasts, and status summaries for senior leadership, steering committees, and C-Suite.

Continuous Improvement: Evaluate the ongoing effectiveness of current projects and change plans, driving continuous process enhancements and organizational learning

Project Intake, Planning & Execution

Scope & Capacity Planning: Collaborate with stakeholders to define project scope, deliverables, timelines, budgets, and portfolio resource capacity allocation.

Execution & Quality Oversight: Oversee projects execution, ensuring projects adhere to timelines, quality standards, budget limits, and formal scope change controls.

Risk Mitigation & Issue Resolution: Conduct risk assessments, implement mitigation plans, and provide direct guidance to project managers to remove operational roadblocks.

Kickoffs & Retrospectives: Lead project kickoffs and retrospectives to capture learnings and optimize future project execution.

Organizational Change Management & Adoption

Change Strategy: Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs. Define clear success metrics (e.g., speed and proficiency of adoption, employee feedback pulse surveys, project ROI, and reduction in rework), leverage structured frameworks such as Prosci/ADKAR or Kotter, and conduct targeted stakeholder engagement activities including impact assessments, executive sponsorship alignment, workshops, and feedback retrospective loops.

OCM Capability Building: Own the design, development, and delivery of enterprise OCM education programs, toolkits, and knowledge transfer across internal teams and external partners

Team Leadership & Development

Team Building & Mentorship: Build, inspire, and lead high-performing EPMO and OCM teams, fostering a collaborative, team-based environment.

Coaching & Performance Management: Establish clear performance expectations, conduct execution assessments, provide continuous feedback, and deliver professional development opportunities.

What experience you need

Education: Bachelor’s degree in Business, Engineering, Computer Science, Organizational Development, or a related field.

Professional Experience: 10+ years of experience in project management and/or change management, including 5+ years in leadership roles overseeing large-scale enterprise projects, multi-faceted change management, or program portfolios.

Executive Presence: Exceptional communication, conflict resolution, and stakeholder management skills with demonstrated gravitas to engage and influence C-Suite leadership.

Industry Experience: Financial Services or Fintech industry experience is required.

EPMO & OCM Scaling: Proven track record of establishing and scaling an enterprise PMO or OCM capability within a rapid-paced, high-growth environment
Technical Implementation Background: Hands-on experience with advanced technology implementations, enterprise consulting, cloud-based services, and PM tools such as Jira and MS Project.
Project Management Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification
Change Management Certifications: PROSCI or CCMP™ (Certified Change Management Professional) designation.

What could set you apart

Advanced Education: Master’s degree (MBA or relevant advanced field) preferred.

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time

About the Company

Equifax

Credit reporting data analytics and risk

Equifax is a global data, analytics, and technology company that provides credit information and related services to businesses, governments, and consumers. It collects and analyzes large amounts of data to generate insights used for credit reporting, risk management, fraud detection, and identity verification. The company uses its Equifax Cloud to combine data with advanced analytics and machine learning, delivering credit reports, risk assessments, and global market insights to help clients make smarter decisions and improve customer experiences. Compared with competitors, Equifax emphasizes its large, differentiated data assets and integrated analytics platform to offer comprehensive, end-to-end solutions for credit and risk management. Its goal is to help clients assess credit risk, detect fraud, and explore opportunities more confidently in a changing financial landscape.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1899

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