Billing Operations Analyst

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Job Summary:

The Billing Operations Analyst is responsible for handling the full cycle of billing activities across multiple business entities, regions, and sales organizations within eBay's Global Billing Operations function. The role ensures accurate, timely, and compliant invoicing while supporting SAP S/4HANA billing activities, management of customer master records, financial reconciliations, and billing process governance.

Key Responsibilities

• Handle end-to-end billing operations, including invoice creation, validation, posting, corrections, cancellations, re-issuance, and monitoring of automated billing workflows.
• Ensure billing transactions are processed accurately and in compliance with customer account information, company policies, regulatory requirements, and internal financial controls.
• Review, validate, and maintain customer master data, billing configurations, tax information, legal entities, and other critical billing-related data.
• Investigate and resolve billing exceptions, posting failures, reconciliation discrepancies, master data issues, and customer account concerns through root cause analysis and corrective actions.
• Support billing operations within SAP S/4HANA and related financial systems, including reporting, account analysis, and validation of financial postings.
• Partner with Collections, Cash Application, Treasury, Finance, Controlling, IT, and business partners to resolve operational issues, reconcile customer accounts, and support accurate financial reporting.
• Coordinate issue resolution, customer concern management, and communication across regional, global, and outsourced service teams to ensure timely completion of critical business activities.
• Ensure compliance with internal controls, audit requirements, regulatory standards, and established operating procedures while maintaining complete audit trails and supporting audit-readiness activities.
• Drive continuous improvement initiatives focused on process standardization, automation, operational efficiency, data quality, and customer satisfaction.
• Investigate and resolve invoice-related exceptions, billing holds, disputes, and customer inquiries in a timely manner.
• Support payment holds and billing exception resolution by coordinating with cross-functional teams and partners.
• Find opportunities for process simplification, standardization, automation, and operational excellence.
• Serve as a key point of contact for internal partners and customers, ensuring effective communication and issue resolution.

Eligibility / Qualifications:

• Graduate or MBA – with proven experience in Accounts Receivable (AR), Billing Operations, or Order-to-Cash (O2C) processes.
• Hands-on experience with SAP S/4HANA, HIVE, Salesforce, or similar billing and customer-management tools.

Experience:

• For level 22: Minimum 4 to 8 years of proven experience in Order to Cash, Accounts Receivable, or billing operations.
• Experience with customer master data, processing sales requests, generating invoices, resolving billing issues, or financial reporting.
• Ability to analyze discrepancies, solve problems, handle priorities, and work well with partners.
• Solid understanding of ERP systems and Microsoft Office tools.
• A collaborative approach and commitment to accuracy, customer service, and continuous improvement.

Skills & Competencies:

• Experience in Customer Master Data Management, Sales Orders, Invoice Creation, Billing Operations, and Reporting.
• Experience working with ERP platforms such as SAP S/4HANA and business tools such as HIVE and Salesforce along with proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills with strong customer service orientation and problem-solving ability.
• Proven analytical and troubleshooting skills with attention to detail.
• Ability to prioritize multiple priorities and work effectively in a fast-paced environment with time-sensitive tasks.

Shift & Work Requirements:

• Open to working in late-evening shifts to support global business operations.
• Willingness to provide additional support during critical business periods, including month-end, quarter-end, and year-end close activities.
• Hybrid work model with a required minimum of three days per week in the office.
• Preference for immediate joiners or candidates who can join within 30 to 45 days.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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