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Cresta

Builds AI agents and coaching for call centers

AI Growth Engineer

AI Application Engineering +1Updated on Nov 11
Full-timeRemote in USA

About the Job

Requirements

  • Have 7 or more years of experience in software development, web development, AI/ML engineering, or growth engineering.
  • Have strong full-stack engineering skills across application code, APIs, data, and infrastructure using Python, TypeScript, Node, or similar technologies.
  • Have familiarity with AI/ML concepts.
  • Understand general AI agent frameworks, function calling, and retrieval-augmented generation (RAG).
  • Be able to scope ambiguous requests and explain technical tradeoffs to marketers.
  • Demonstrate ownership, self-direction, and the ability to learn an unfamiliar domain quickly.

Responsibilities

  • Develop, configure, deploy, and optimize AI agents on Cresta’s platform for marketing use cases, working with the forward deployed engineering team.
  • Build agent experiences for prospects, including event registration, demo and trial surfaces, and question-and-answer experiences.
  • Take agents from prototype to production, defining evaluation criteria, guardrails, and human review steps for prospect-facing work.
  • Integrate agents with CRM, marketing automation, and event systems so conversations produce downstream actions.
  • Identify product gaps, build custom tooling, and inform the product and engineering roadmap through deployment feedback.
  • Build microsites, event experiences, embeddable tools, and other campaign surfaces that the website does not support.
  • Create interactive marketing assets such as calculators, benchmarks, assessments, and product-based demo experiences.
  • Own the development and maintenance of cresta.com on Webflow, including custom code and tooling, in partnership with the agency handling part of the day-to-day build work.
  • Ship pages, campaign surfaces, and interactive experiences according to creative direction from brand and design.
  • Own website instrumentation in partnership with Marketing Operations, including forms, gated content, event tracking, and attribution.
  • Ship technical work for SEO and AEO programs in partnership with their owners.

Desired Qualifications

  • Have hands-on experience with large language models (LLMs) and prompt engineering techniques.
  • Have experience owning a marketing website.
  • Have technical SEO and AEO experience grounded in testing.
  • Have experience integrating marketing and go-to-market systems such as HubSpot, Salesforce, Marketo, Segment, GA4, and Google Tag Manager.

About the Company

Cresta

Builds AI agents and coaching for call centers

Cresta builds AI software for customer contact centers: AI agents that handle calls and chats on their own, plus live coaching for the human agents who work alongside them. In 2018, years before ChatGPT, it put a transformer model, the design behind today's chatbots, to work guiding support agents in real time at Intuit, its first customer. Companies pay yearly for software that listens to conversations as they happen, prompts agents with answers and next steps, and studies every call to show managers what top performers do differently. Cresta was founded in 2017 at Stanford's AI Lab, with self-driving car pioneer Sebastian Thrun among its co-founders, and is based in Sunnyvale, California.

Company size
501-1,000
Company stage
Acquired
Total funding
$276M
Headquarters
Sunnyvale, CA
Founded
2017

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