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Acusensus United States

AI-driven traffic safety and enforcement systems

Help Desk Supervisor

Full-TimeUpdated on 10/17/2026
$55k - $65k/yr
Junior, Mid
Las Vegas, NV, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Demonstrated ability to supervise, coach, and develop a team.
  • At least 2 years of experience in Help Desk, IT support, or a similar role.
  • Experience troubleshooting and maintaining software on Linux.
  • Hands-on experience with AWS.
  • Strong diagnostic troubleshooting skills and the ability to clearly communicate root causes to stakeholders.
  • Comfort operating independently in a fast-moving, always-on environment.
  • A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE).
Responsibilities
  • Supervise, mentor, and develop two Help Desk team members through one-on-one coaching and group training.
  • Act as the primary escalation point for issues raised by the team, resolving issues where possible and escalating others.
  • Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed.
  • Build and maintain Help Desk procedures and protocols, and drive ongoing improvements.
  • Communicate across departments and serve as the link between the Help Desk and other teams, Program Managers, and Service Delivery.
  • Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics.
  • Support recruitment, onboarding, and training of new Help Desk team members.
  • Work on a 24/7 shift pattern and may be rostered to provide support for normal Help Desk shifts.
  • Complete pre-employment criminal history and driving history checks as part of the offer process.
Desired Qualifications
  • A technical qualification or postgraduate study in an IT-related field.
  • Contact centre experience.
  • A track record of resolving team friction before it escalates.

About the company

A

Acusensus United States

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Website

Acusensus provides AI-powered road safety systems that automatically detect and enforce traffic safety laws, focusing on distracted driving from mobile phone use. Its technology includes driver-monitoring and computer-vision to identify unsafe behaviors like mobile phone use and speeding. The products work by deploying enforcement systems with sensors and cameras that monitor driving behavior, process video and data to detect violations, and enable governments and commercial partners to enforce rules automatically where violations are detected. The company differentiates itself by targeting government agencies and commercial stakeholders with scalable, deployable enforcement solutions, using AI and machine vision to automate detection and reduce manual monitoring. Its goal is to improve road safety by reducing dangerous driving behaviors and expanding enforcement capabilities beyond distraction to include speeding and other risky behaviors.

Company Size

51-200

Company Stage

IPO

Headquarters

Melbourne, Australia

Founded

2018

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Simplify's Take

What believers are saying

  • Kentucky awarded Acusensus up to US$20 million on 4 August 2026.
  • Connecticut's US$22.6 million program went live 1 June 2026, anchoring recurring revenue.
  • FY26 revenue reached $40.3 million, with management guiding $83 million to $87 million.

What critics are saying

  • Redflex settlement cost $16 million plus 6.1 million shares diluted holders in 2026.
  • US growth depends on state statutes; legislative reversals in Kentucky or Connecticut kill expansions.
  • Government backlash over surveillance or privacy rules can freeze procurement and erase the US pipeline.

What makes Acusensus United States unique

  • Kentucky and Connecticut contracts lock Acusensus into legislated statewide enforcement programs.
  • Its trailers deliver real-time violation alerts to officers, not citation revenue sharing.
  • Patent portfolio and privacy-preserving image deletion strengthen defensibility against rivals like Verra Mobility.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

0%

2 year growth

0%
Business News Australia
Aug 4th, 2026
Acusensus lands $31m Kentucky work zone speed enforcement contract as US expansion accelerates.

Acusensus lands $31m Kentucky work zone speed enforcement contract as US expansion accelerates. By Business News Australia 4 August 2026 Melbourne-based road safety technology company Acusensus (ASX: ACE) has secured an agreement worth up to US$20 million ($31 million) with the Kentucky Transportation Cabinet to supply real-time speed enforcement services across the state's highway work zones. The initial order is worth US$2.1 million ($3.3 million) over one year, covering the deployment of Acusensus's automated speed enforcement trailers to active construction zones statewide. The contract can be extended through fleet expansions and term renewals to 31 July 2031, at which point the cumulative value would reach the US$20 million ceiling. Kentucky becomes Acusensus's third concurrent statewide work zone enforcement program in the United States, joining Connecticut and Arkansas. The company secured a US$22.6 million five-year contract with the Connecticut Department of Transportation in October last year and has been operating a pilot program in Kentucky since September that year. The Kentucky program was enabled by the Jared Lee Helton Act of 2025, state legislation that authorised automated speed enforcement in highway work zones to protect road workers and motorists. "I am very pleased to be expanding our relationship with the Kentucky Transportation Cabinet with this ongoing, state-wide program to protect road workers in Kentucky's highway work zones," says says Acusensus founder and managing director Alex Jannink. "The Jared Lee Helton Act is one of a growing number of US state-level initiatives to keep roadworkers and road users safe in high risk areas of the road network. "We are proud to support these initiatives with our unique enforcement solutions." Jannink says state-wide work zone programs Acusensus supplies in the US, alongside Connecticut and Arkansas, provide a recurring revenue base and "a proven delivery model which we can replicate as further states legislate". "I look forward to continuing our strong relationship with the Kentucky Transportation Cabinet as we expand the program across the commonwealth," he says. The win extends a run of contract momentum for the company on both sides of the Pacific. In late July, Acusensus announced a $4.3 million 12-month extension to its Queensland mobile phone detection program, while a $16 million per six-month extension to its NSW contract was confirmed in June. The US expansion comes as Acusensus reported strong first-half results for FY26, with revenue climbing 40 per cent year-on-year to $40.3 million. In May, the company reaffirmed full-year revenue guidance of $83 million to $87 million and adjusted EBITDA guidance of $7.2 million to $8.2 million. North America has become a key growth vector for the business, which built its reputation on automated detection of mobile phone use and seatbelt non-compliance for Australian state governments. The work zone speed enforcement model offers a different revenue profile, with multi-year statewide contracts underpinned by enabling legislation rather than shorter-duration government procurement cycles. Acusensus now operates enforcement technology programs across Australia and the United States, with its platform processing millions of vehicle events to detect unsafe driving behaviour using artificial intelligence and high-resolution imaging. The company's shares were trading 14 per cent higher at $1.14 at 12.49pm (AEST). Business News Australia Australia's business news. Free. Always. Join thousands of founders, investors and executives who read Business News Australia every morning. No paid subscriptions, just free. Unsubscribe anytime. Partner Content

Acusensus
Jul 3rd, 2026
Acusensus recognised nationally at the 2026 Australian Road Safety Awards for seatbelt non-compliance technology.

Acusensus recognised nationally at the 2026 Australian Road Safety Awards for seatbelt non-compliance technology. July 3, 2026 Seatbelts save lives. Acusensus has been recognised with the Technology Award at the 2026 Australian Road Safety Foundation Awards for its seatbelt compliance detection technology. The numbers behind this award tell the real story. In 2021, Queensland Transport and Main Roads pioneered the use of its technology to detect seatbelt non-compliance, scaling from four to 21 solutions. Between August 2021 and December 2025, non-compliance rates improved fourfold. These numbers represent people who buckled up and made it home to their families. That's the real measure of success behind this recognition. Thank you to the ARSF for recognising this work, and to its partner on this program, Queensland Department of Transport and Main Roads. Congratulations also to the fellow finalists and winners working toward the same goal: changing behaviours, saving lives. #RoadSafety #SeatbeltSafety #ChangingBehaviours #TechnologyAward #ARSF

Acusensus
Jun 15th, 2026
Addressing the Fatal Five: live distracted driving, speeding and seatbelt non-compliance demonstration at ITS America.

Addressing the Fatal Five: live distracted driving, speeding and seatbelt non-compliance demonstration at ITS America. June 15, 2026 Acusensus pioneers intelligent solutions that can be rapidly deployed to address road safety challenges. From 10-12 June at the ITS America Conference & Expo in Detroit, Michigan, watch as Acusensus Australia Pty Ltd demonstrate real-time AI-driven camera detection of three of the Fatal Five most common causes of road fatalities: distracted driving, speeding and seatbelt non-compliance. Attendees will see a live back-office system connected to an enforcement trailer deployed along I-94. Detecting the Fatal Five at scale empowers agencies to educate and enforce safe driving. Visit to see its innovative anywhere, anytime solution in action, or meet its team at ITS America to discuss how Acusensus Australia Pty Ltd can support your jurisdiction's road safety objectives. #RoadSafety #VisionZero #ITSACE2026 #TrafficEnforcement #SaveLives

Acusensus
May 25th, 2026
National Road Safety Week 2026: drive safely on regional/rural/remote roads.

National Road Safety Week 2026: drive safely on regional/rural/remote roads. May 25, 2026 Driving on regional, rural and remote roads presents a unique set of conditions. From long distances and changing road surfaces to the presence of wildlife, the regional landscape requires a different level of awareness and preparation. As part of National Road Safety Week, today Acusensus Australia Pty Ltd highlight the importance of safety on regional roads. The Western Australian Road Safety Commission has demonstrated leadership in addressing road safety in these critical areas, as multi-function trailers have been deployed across the state, from the Mid West to the Great Southern. This program is designed to support the state's goal of creating a safer road environment - education and enforcement are helping change behaviours through discouraging habits like distraction, speeding and seatbelt non-compliance, including in country roads, where most fatal crashes occur. Together with the Road Safety Commission, Acusensus Australia Pty Ltd is committed to ensuring that no matter how remote the journey, every road user has the best opportunity to return home safely.

Business News Australia
May 6th, 2026
Acusensus reaffirms full-year earnings guidance as US sales pipeline hits record breadth.

Acusensus reaffirms full-year earnings guidance as US sales pipeline hits record breadth. By Business News Australia 6 May 2026 Acusensus co-founder and CEO Alexander Jannink Road safety technology company Acusensus (ASX: ACE) has reaffirmed its full-year revenue guidance for FY26, pointing to accelerating momentum in international markets and a US sales pipeline it describes as broader than at any prior point in its history. The Melbourne-based company is targeting revenue of $83 million to $87 million and adjusted EBITDA guidance of $7.2 million to $8.2 million for the year, which is up from the $59.4 million and $5.7 million respectively recorded in FY25. The guidance reaffirmation comes after the company upgraded its FY26 revenue outlook in November from a prior range of $79 million to $84 million. Acusensus co-founder and CEO Alexander Jannink says the company has built on a period of "substantial operational progress and strategic execution" in FY25. "This past year has solidified our position as a global leader in AI-enabled road safety, delivering tangible results both financially and in our core mission to save lives," he says. "Our achievements have laid a strong foundation for continued success in FY26 and beyond." Acusensus has secured a record 84 per cent increase in total contract value since inception, adding $172 million year-on-year. "This growth was driven by significant domestic and international new contract wins and expansions with existing customers," says Jannink. "This includes the successful renewal of our very first contract with NSW for mobile phone and seatbelt, which speaks to the value and trust we've built with our government partners." Jannink says a key highlight this year has been the successful deployment of the group's multi-function enforcement technology in Western Australia. "Our global expansion saw significant progress, with the mobilisation of our New Zealand mobile speed contract progressing well and expected to get to full deployment capacity by the end of 1H FY26. "Our presence in the USA grew from a single enforcement jurisdiction to six, demonstrating strong momentum and market demand." The company's research and development activities have led to advances in its road worker safety technology, a major milestone for which was the signing of a long-term commercial contract with Fulton Hogan which has enabled Acusensus to deploy the solutions across selected Australian worksites. Meanwhile, the US remains the centrepiece of the company's growth strategy. Acusensus has added three experienced sales hires to its US team since the start of the calendar year, with total headcount expected to reach 50 by financial year-end. The Connecticut Department of Transportation work zone speed enforcement program, valued at an estimated US$22.6 million ($35 million) over five years, is progressing toward go-live. Beyond the US, the company highlights progress across several international markets. In New Zealand, its mobile speed enforcement program is running above plan and in the UK, Acusensus is operating three concurrent programs. The company has also tested a new low-capital-expenditure red light and speed enforcement system in NSW, signalling potential expansion of its domestic product suite. The news comes after Acusensus secured its $30 million capital raise in December, which attracted backing from new institutional investors including Ellerston Capital and Perennial Value Management alongside existing shareholders. The company has been applying the funds to pursue contracts in the US, UK and broader international markets. Acusensus was founded in 2018 and develops AI-powered traffic enforcement technology, including its flagship Heads-Up Real-Time system for detecting illegal mobile phone use and seatbelt non-compliance. The company has expanded from its Australian base into automated speed and red light enforcement across multiple jurisdictions. Business News Australia Australia's business news. Free. Always. Join thousands of founders, investors and executives who read Business News Australia every morning. No paid subscriptions, just free. Unsubscribe anytime. Partner Content Create a free account to keep reading Business News Australia. No restrictions, ever. No paid subscriptions, just free. Unsubscribe anytime.