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Concentrix

Global BPO offering customer engagement services

Renewal Specialist - Dutch Speaker

Account ManagementConfirmed live in the last 24 hours
Full-timeLiverpool, UKNo salary listedIn-person

About the Job

Requirements

  • Fluency in Dutch
  • Ability to sell renewals and achieve revenue-based quota
  • Experience managing customer relationships and handling high-volume outbound communications (phone and email)
  • Proficiency with customer relationship management systems and data capture
  • Ability to provide accurate weekly/monthly/quarterly sales forecasts
  • Knowledge of products or services and technical understanding to assess client requirements
  • Ability to handle objections and manage external competitive pressures to retain or win customers
  • Ability to undertake sales motions including lead qualification, lead conversion, health checks, and renewing contracts
  • Ability to work in a team environment and report to a Sales Manager
  • Willingness to work at The Plaza, 100 Old Hall Street, Liverpool, GBR (location requirement)

Responsibilities

  • Sell renewals/services within a dedicated territory and team to achieve revenue-based quota; may offer up-sell opportunities
  • Provide accurate weekly/monthly/quarterly sales forecast
  • Mastery of product knowledge and technical understanding to assess client requirements
  • Initiate steps to help customer concerns or roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage a high volume of customer contacts through phone and email; majority of communication is outbound
  • Work with team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions including lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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