Tabby

Sharia-compliant BNPL payments for retailers

Instructional Designer

Instructional Design & Curriculum DevelopmentConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

Excellent written English and Arabic, with strong editing, formatting, and content-structuring skills.
At least 2 years of experience in instructional design and eLearning creation.
Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and learning management system (LMS) platforms.
Ability to work independently and take ownership of projects with minimal guidance, turning raw or incomplete inputs such as Slack threads, product specifications, and subject-matter expert inputs into clear briefs, identifying gaps, and delivering the final learning solution.
Strong writing and visual storytelling skills, with the ability to make complex information simple and easy to understand.
Hands-on experience using AI models and digital tools to automate and scale learning and development work, including quizzes, assessments, content creation, and other learning workflows; ability to identify opportunities to use technology to make learning faster, more scalable, and more effective.
Ability to work cross-functionally, especially with Product, Tech, and Operations teams.
Portfolio demonstrating previous instructional design work, including curriculum design, training materials or eLearning, and visual learning design.

Responsibilities

Design end-to-end programs and learning journeys, from learning objectives and content sequencing to practice, assessment, and reinforcement.
Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.
Create practical, scenario-based learning that helps agents apply knowledge to real customer situations.
Partner with the Product team to anticipate upcoming releases and turn feature changes into digestible training content.
Co-create with Trainers and subject-matter experts to ensure learning is accurate, practical, and facilitator-ready.
Maintain an organized, consistent content library and training materials aligned with the organization’s voice and tools.
Use learner feedback, assessment results, quality assurance insights, and operational data to continuously improve content.
During month one, learn the products, agent workflows, tools, and tone; shadow live sessions, training sessions, product demos, and knowledge syncs.
During months two to three, begin co-owning content pieces, especially those tied to upcoming product changes, alongside in-house instructional designers or trainers.
From month four onward, own learning projects end-to-end, from brief to delivery, and serve as the instructional design contact for agent education.

Desired Qualifications

Three or more years of overall experience in learning and development, customer experience enablement, or content design; at least two years must be in instructional design.
Experience in customer experience, product, or technology startups.
Experience with knowledge bases such as Notion, Zendesk, or Helpjuice.
Experience collaborating with training, quality assurance, compliance, or product teams.
Experience supporting multilingual teams or agents with limited English proficiency.

Role Overview

We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement.
Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.
Create practical, scenario-based learning that helps agents apply knowledge to real customer situations.
Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
Co-create with Trainers and SMEs to make sure learning is accurate, practical and facilitator-ready.
Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
Use learner feedback, assessment results, QA insights, and operational data to continuously improve content.

Excellent written English and Arabic, with strong editing, formatting, and content structuring skills.
At least 2 years of experience in instructional design and eLearning creation.
Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
Able to work independently and take ownership of projects with minimal guidance, from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution.
Strong writing and visual storytelling skills, with the ability to make complex information simple and easy to understand.
Hands-on experience using AI models and digital tools to automate and scale L&D work, including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective.
Comfortable working cross-functionally, especially with Product, Tech, and Operations teams.

Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design.

Ramp-Up Expectations

We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:

Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.
Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education.

Preferred Qualifications

3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design).
Bonus if you’ve worked in CX, product, or tech startups.
Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice).
Experience collaborating with training, QA, compliance, or product teams
Experience supporting multilingual teams or agents with limited English proficiency is a plus.

Success in this role will be measured by:

Training effectively prepares agents for new products, processes, and launches.
Learning is clear, practical, engaging, and easy to apply on the job.
Strong learner feedback and knowledge/assessment results.
Learning gaps, confusion, and rework are reduced.
Content is quickly and effectively adapted based on product changes, performance data, and feedback.

About the Company

Tabby

Sharia-compliant BNPL payments for retailers

Tabby provides a buy now, pay later (BNPL) service that lets customers split purchases into four equal, interest-free payments. The service works through partnerships with retailers: at checkout, Tabby pays the retailer in full upfront, while the customer repays Tabby in four installments. In addition to BNPL, Tabby offers Tabby Shop, a platform to discover and track products from many brands with deals and coupons, and Tabby Card, a Visa-backed payment card that enables Pay in 4 anywhere Visa is accepted. The company’s offering is Shariah-compliant, avoiding interest charges. This positions Tabby to appeal to markets with significant Muslim populations. The main goal is to make consumer finance more flexible for shoppers while helping retailers increase sales and expanding the ecosystem with Shop and Card features.

Company size: 1,001-5,000
Company stage: Series F
Total funding: $1.9B
Headquarters: Riyadh, Saudi Arabia
Founded: 2019

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