Hilton Worldwide

Global hotel operator of branded properties

Banquet Captain

Food & Beverage Operations ManagementPosted on Nov 13

Full-timeNew Orleans, LA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Previous banquet leadership experience is required.
Strong knowledge of food and beverage operations, banquet service standards, and event execution is required.
Leadership, communication, guest service, and conflict-resolution skills are required.
A Louisiana Beverage Server Permit is required.
Ability to stand and walk for extended periods and lift up to 50 pounds is required.

Responsibilities

Lead and supervise banquet staff during meetings, weddings, conferences, and special events.
Coordinate banquet room and beverage set-up to ensure all event requirements are met on time.
Oversee food and beverage service, ensuring high standards of guest satisfaction and operational excellence.
Conduct pre-shift meetings and communicate event details, service expectations, and department updates.
Collaborate with hotel departments to ensure seamless event execution.
Monitor event quality, team performance, cleanliness, and compliance with safety and service standards.
Complete banquet billing and event documentation accurately and in a timely manner.
Respond professionally to guest and host requests, resolving concerns as needed.
Assist with post-event breakdown, room resets, inventory replenishment, and team training.

Desired Qualifications

College coursework is preferred.
Banquet Sub-Captain experience is preferred.
CPR/First Aid certification is preferred.

High school diploma or equivalent required; college coursework preferred.
Previous banquet leadership experience required; Banquet Sub-Captain experience preferred.
Strong knowledge of food and beverage operations, banquet service standards, and event execution.
Excellent leadership, communication, guest service, and conflict-resolution skills.
Louisiana Beverage Server Permit required; CPR/First Aid certification preferred.
Ability to stand and walk for extended periods and lift up to 50 pounds.

Lead and supervise banquet staff during meetings, weddings, conferences, and special events.
Coordinate banquet room and beverage set-up to ensure all event requirements are met on time.
Oversee food and beverage service, ensuring high standards of guest satisfaction and operational excellence.
Conduct pre-shift meetings and communicate event details, service expectations, and department updates.
Collaborate with hotel departments to ensure seamless event execution.
Monitor event quality, team performance, cleanliness, and compliance with safety and service standards.
Complete banquet billing and event documentation accurately and timely.
Respond professionally to guest and host requests, resolving concerns as needed.
Assist with post-event breakdown, room resets, inventory replenishment, and team training.

About the Company

Hilton Worldwide

Global hotel operator of branded properties

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.

Company size: 10,001+
Company stage: IPO
Headquarters: McLean, VA
Founded: 1919

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