Cermati.com

Financial product marketplace and application service

Regional Field Collection Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeSemarang, Semarang City, Central Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree (S1) from a reputable university is required.
At least 3 years of proven experience as a Collection Operations Manager or in an equivalent position is required.
At least 3 years of proven organizational and leadership ability is required.
Knowledge of data analysis and performance and operations metrics is required.
Experience managing consumer lending products, such as credit cards, unsecured personal loans (KTA), motorcycle loans, or consumer durables loans, or experience in a multi-finance company, is preferred.
Strong persistence and endurance to meet operational targets are required.
The candidate must be self-managed and motivated, able to multitask, and able to work collaboratively to high standards.
Strong communication and people management skills are required.
The ability to make decisions, take action, and execute effectively is required.

Responsibilities

Manage the company's collection operations.
Liaise with the Collection Head and other senior management.
Ensure the company operates legally and complies with established regulations.
Regularly review the efficiency of collection processes, policies, and staff through data-driven analysis, and implement improvements.
Collaborate with Product, Human Resources, Finance, Sales, Collection Support, Anti-Fraud, and Business Intelligence functions to improve efficiency and productivity.
Review and adjust operational budgets to balance costs against credit losses and company profitability.
Manage customer support processes to enhance customer satisfaction.
Oversee staffing, resource allocation, KPI and target setting, and performance measurement.
Plan credit operations capacity to meet the company's growth targets.
Handle the areas of West Java and Central Java.

Desired Qualifications

Experience managing consumer lending products, such as credit cards, unsecured personal loans (KTA), motorcycle loans, or consumer durables loans, or experience in a multi-finance company.

Job Description

Manage and responsible for the Collection Operations of the company
Liaise with Superior (Collection Head) as well as other top management
Ensure that the company runs with legality and conformity to established regulations
Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
Manage customer support processes and manage them to enhance customer satisfaction
Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
Handle Area Jawa Barat dan Jawa Tengah

Qualifications

Hold Bachelor Degree (S1) from Reputable University
Have great persistence and endurance to meet operation target,
Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
At least 3 years proven experience as Collection Operation Manager or equivalent position.
At least 3 years proven excellent organizational and leadership ability
Outstanding communication & people management skill.
Sound knowledge of data analysis and performance/ operations metrics.
Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
Excellent ability to make decisions, take actions, and make things happen

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

Recently Posted Jobs

Explore more opportunities at Cermati.com

See more jobs