Estates Facilities Manager
No salary listed
Mid
Greenford, UK
In Person
Facilities OperationsFacilities Management
About the job
Requirements
- A technical qualification in mechanical, electrical, plumbing, or a related building services field, or experience in property management, building surveying, estates management, construction management, or a related discipline.
- A good understanding of health and safety processes and IOSH certification or higher.
- Knowledge of relevant Landlord and Tenant Act requirements, RICS and ARMA guidelines, and statutory compliance requirements.
- IT literacy and full familiarity with Microsoft packages, including intermediate-level PowerPoint and Excel.
- Experience managing and delivering building maintenance services, overseeing necessary repairs, and working independently.
- Experience in a similar role within high-end residential and mixed development.
- Experience managing budgets and overall expenditure, producing and managing service charge budgets, quarterly reviews, and reconciliations.
- Skill in managing contractors, prioritising workloads, and balancing team leadership with hands-on task execution.
- Strong knowledge of statutory compliance, health and safety regulations, and best-practice maintenance delivery.
- Strong written communication skills, including the ability to prepare commercial-standard business correspondence, reports, and proposals.
- Ability to prioritise workload and exercise good judgement under pressure.
- An adaptable and flexible approach, and ability to collaborate to support wider team and business objectives.
Responsibilities
- Lead and manage on-site estates and maintenance technicians through direct supervision and active involvement in daily operations.
- Conduct daily briefings, allocate tasks, and select appropriate work for personal execution based on priority, complexity, and team capacity.
- Maintain an on-site presence to supervise work, ensure quality standards, and support team members directly.
- Manage direct reports, delegate tasks, and complete annual and periodic performance reviews in a timely manner.
- Coach and develop the team, including apprentices or junior staff, and contribute to recruitment and succession planning by modelling high standards and technical expertise.
- Make day-to-day operational decisions for the estate, escalating commercial, contractual, or high-value matters to the Senior Commercial and Estates Manager as appropriate.
- Manage the day-to-day operation and maintenance of the estate(s), including cleaning, security, hard and soft landscaping, electrical, mechanical and electrical, and health and safety service delivery.
- Implement and maintain agreed on-site security procedures and lockdown protocols, and ensure adequate emergency and out-of-hours cover.
- Participate in mobilisation and handover of building systems from construction to operations.
- Manage the Planned Preventative Maintenance schedule in line with SFG20 standards and ensure accurate execution.
- Deliver lifecycle maintenance planning and reporting, and provide recommendations for asset upgrades, redevelopment, or disposal to support the Senior Commercial and Estates Manager’s capital planning process.
- Manage the estate’s day-to-day operational budget, monitor materials usage and costs, raise purchase orders as needed, and keep within budget.
- Provide operational cost data to support service charge governance and OPEX/CapEx capital planning.
- Complete monthly financial reports and attend monthly finance meetings.
- Manage on-site contractors, ensure risk assessments and method statements (RAMS), permits, and compliance measures are in place, and issue permits to work as required.
- Coordinate and verify the quality of outsourced services and escalate issues as needed.
- Arrange and specify minor works and routine service contracts, referring major procurement and contract retendering decisions to the Senior Commercial and Estates Manager.
- Promote and enforce health and safety policies and model safe behaviours.
- Maintain compliance documentation, including RAMS, permits to work, testing logs, and contractor records.
- Conduct safety and quality inspections and implement corrective measures with the Community Manager and Senior Commercial and Estates Manager.
- Maintain readiness for internal and external audits through proactive record keeping and ensure compliance with statutory and regulatory requirements.
- Provide regular operational updates, including maintenance key performance indicators, safety reports, and work summaries, to the Senior Commercial and Estates Manager.
- Track and report estate performance against agreed operational key performance indicators and service standards.
- Foster a proactive, resident- and occupier-first approach within the team and resolve day-to-day operational concerns with a customer-first mindset.
- Act as the first point of contact for residents and occupiers on operational matters, escalating commercial tenant matters such as lease terms, renewals, and negotiations to the Senior Commercial and Estates Manager.
- Organise regular on-site engagement activity to support day-to-day relationships and satisfaction.
- Demonstrate Greystar’s core values as a role model.
About the company
Greystar Worldwide focuses on residential rental housing with a vertically integrated model that combines investment, development, and property management. Its products work by owning and operating rental properties across international, regional, and local markets through a global platform and local offices, enabling scale, professional reporting, and capital relationships while maintaining local execution. The company differentiates itself through its full-stack approach, combining ownership, development, management, and investment disciplines, plus a large global workforce and long industry experience to provide consistent service and value across all phases of the real estate cycle. Its goal is to create high-quality, inviting homes and enhanced living experiences by leveraging its integrated capabilities and extensive network of capital and expertise.
Company Size
10,001+
Company Stage
Debt Financing
Total Funding
$511.6M
Headquarters
Charleston, South Carolina
Founded
1993
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Simplify's Take
What believers are saying
- September 24, 2026 Greystar and Primus targeted a €600 million German BTR pipeline.
- August 25, 2026 Cork Copley Court lifted Ireland's PBSA portfolio to nearly 2,200 beds.
- June 2026 Spain acquisition added 1,600 PBSA beds and doubled local scale.
What critics are saying
- May 13, 2026 Arizona settled Greystar for hidden fees; pricing controls now tighten.
- July 14, 2026 HRI filed 114 Section 8 complaints across six states and D.C.
- If source-of-income litigation spreads, Greystar loses access to voucher-heavy markets in 2027.
What makes Greystar Worldwide unique
- Greystar manages 1.1 million units and beds globally, a scale moat in rentals.
- GEPE II closed June 2, 2026 with €2.7 billion commitments and €6.8 billion capacity.
- Tom Livelli's September 15, 2026 APAC promotion deepens vertically integrated regional execution.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Health Savings Account/Flexible Spending Account
- Unlimited Paid Time Off
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- 401(k) with Company Match