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Genesis Orthopedics & Sports Medicine

Orthopedic and sports medicine practice

Front Desk Receptionist

Part-TimePosted on 10/21/2026
No salary listed
Junior
Associate's
Joliet, IL, USA+1 moreMore locations: Aurora, IL, USA
In PersonIn-person in Joliet and Aurora; temporary assignments to other locations may be needed.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • Prior experience working at a medical office front desk, including patient check-in and check-out processes.
  • Proficiency in insurance verification is required.
  • A minimum of 2 years in a medical front desk or customer service role is required; medical office experience is required.
  • Insurance verification experience is required.
  • Fluency in English and Spanish is required for patient interaction.
  • Strong organizational skills and attention to detail are required.
  • Ability to multitask and remain composed in a busy environment is required.
  • Proficiency in scheduling systems and basic computer applications is required.
  • An associate degree or relevant training is preferred.
Responsibilities
  • Greet and assist patients in alignment with the organization's mission and values.
  • Perform patient check-in and check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
  • Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
  • Schedule, confirm, and follow up on appointments and visits.
  • Maintain accurate patient records and documentation.
  • Collaborate with on-site clinical teams and off-site support staff.
  • Keep the front desk area clean, organized, and patient-ready.
  • Assist clinical staff with administrative tasks as needed.
Desired Qualifications
  • Epic EHR experience is preferred.
  • Orthopedic front desk experience is preferred.

About the company

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Genesis Orthopedics & Sports Medicine

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Genesis Orthopedics & Sports Medicine provides orthopedic and sports medicine care across the Chicago region. Its services include evaluations, diagnostics, and treatments for bone, joint, spine, and muscle conditions, covering the shoulder, back, hip, neck, wrist, and knee. Care is delivered through both in-person visits and telemedicine from multiple office locations (Chicago, Oak Brook, Skokie, Oak Park, Near West Side, and St. Charles), enabling accessible and continuous care. Treatments can involve medical consultations, pain management, and rehabilitation, including physical therapy as part of the care continuum. The practice aims to help patients—ranging from active individuals to older adults—recover from injuries, reduce pain, and improve musculoskeletal health by providing convenient, coordinated care across locations and channels.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

St. Charles, Illinois

Founded

2000

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Simplify's Take

What believers are saying

  • May 5, 2026 Chicago State partnership expands referral flow and student-athlete visibility.
  • March 2026 non-surgical success stories support growth in lower-cost conservative care demand.
  • MISHA knee and VELYS robotics create premium differentiation for Chicago-area orthopedic shoppers.

What critics are saying

  • Cook County malpractice litigation against Genesis and Dr. Nolan Horner filed May 2, 2025.
  • MISHA and robotic surgery require expensive adoption; weak utilization hurts margins quickly.
  • Six locations and telemedicine spread staff thin, risking inconsistent patient experience and reputation damage.

What makes Genesis Orthopedics & Sports Medicine unique

  • Genesis combines community outreach with orthopedic care across six Chicagoland locations.
  • Dr. Jonathan Wang uses VELYS robotic-assisted surgery, signaling advanced operative capability in 2026.
  • Genesis performed its sixth MISHA Knee System implantation on June 23, 2026.

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Benefits

  • Hybrid Work Options
  • Performance Bonus

Growth & Insights and Company News

6 month growth

3%

1 year growth

0%

2 year growth

-1%
Daily Sports Club
Sep 18th, 2026
Genesis Orthopedics & Sports Medicine awarded No. 3003 on 2026 Inc 5000 list.

Genesis Orthopedics & Sports Medicine awarded No. 3003 on 2026 Inc 5000 list. Sep 18, 2026 United States, September 19, 2026 - Genesis Orthopedics & Sports Medicine, a tech-enabled social enterprise working for health equity by bridging the gap between Medicaid populations and orthopedic care, has been ranked No. 3003 on the 2026 Inc 5000 list, the annual list of the fastest-growing private companies in America. The list is the most prestigious ranking of the nation's most independent and entrepreneurial businesses, recognizing companies that have achieved remarkable growth while driving innovation, creating jobs, and shaping the future of the economy. Past honorees include companies such as Microsoft, Meta, Chobani, Oracle, and Patagonia. This is Genesis' sixth year in a row receiving this honor. Founded in 2000, Genesis' mission is simple: to offer world-class musculoskeletal care that is accessible to all people, regardless of background, status, or insurance. Since shifting towards this approach in 2015, Genesis has grown from one office in St. Charles, Il., to 16 locations across Chicagoland. "Most of American healthcare treats Medicaid and the poor who struggle for access as a problem to be avoided," said Andrew Shadid, Genesis CEO. "We're building our entire practice around it. Turns out it's not a charity case - it's a market nobody bothered to serve well. The Inc. 5000 list measures revenue. To us, revenue is just a proxy for patients. What this recognizes is that thousands more people got care in the last three years than in the three years before that, and that the model we're building - making healthcare accessible for all, the one that everyone said was financially impossible - is proving to be possible. This is the Genesis value of faith in practice." As a growing private practice, delivering comprehensive orthopedic care with an indiscriminate approach requires discipline, creativity, and collaboration with strategic partners who align with its values. "We set out to make sure that a kid on Medicaid with a torn ACL gets the same surgical outcome, the same imaging, and the same physical therapy as a kid on a commercial plan," said Andrew Shadid. "Growth is what happens when you're willing to say yes to those in need. We are grateful to our staff and countless community partners who help make this possible." Genesis Orthopedics & Sports Medicine demonstrates its commitment by offering world-class care with high availability - a promise to see patients within 48 hours for urgent issues and 7 business days for non-urgent care - with high proximity: a Genesis location is accessible within 30 minutes for 90% of the population across the greater Chicago metro area. Its 99.5% surgical success rate and low complication and readmission rates rank its outcomes significantly better than state and national benchmarks. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," says Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance-it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." About Genesis Orthopedics & Sports Medicine Genesis Orthopedics & Sports Medicine is one of Chicagoland's most trusted orthopedic practices, serving patients across Chicago and the suburbs at 16 convenient locations. Its board-certified, fellowship-trained orthopedic surgeons specialize in knee replacement, hip replacement, ACL surgery, sports medicine, fracture care, and physical therapy - delivering comprehensive orthopedic care accessible to every patient regardless of insurance. Genesis accepts Medicaid, Medicare, and all major insurance plans, as well as uninsured patients. For more information, visit www.genesisortho.com About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping the future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. Contact Info: Name: Andrew Shadid Email: Send Email Organization: Genesis Orthopedics & Sports Medicine Website: https://genesisortho.com/ Release ID: 89203698 If you come across any problems, discrepancies, or concerns related to the content contained within this press release that necessitate action or if a press release requires takedown, Daily Sports Club strongly encourage you to reach out without delay by contacting [email protected] (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). Its committed team will be readily accessible round-the-clock to address your concerns within 8 hours and take appropriate actions to rectify identified issues or support with press release removals. Ensuring accurate and reliable information remains its unwavering commitment. Sep 19, 2026 YOUR NEWS, OUR NETWORK. Be it updates about your business or your community, you can make sure that it's heard by submitting your story to its network reaching hundreds of news sites across 6 verticals.

Genesis Orthopedics & Sports Medicine
May 5th, 2026
Bringing Care to the Community: Genesis Orthopedics partners with Chicago State University for student-athlete sports physicals.

Bringing Care to the Community: Genesis Orthopedics partners with Chicago State University for student-athlete sports physicals. Bringing Care to the Community: Supporting Student-Athletes at Chicago State University At Genesis Orthopedics & Sports Medicine, expanding access to care means showing up where it matters most - and that includes supporting the next generation of student-athletes. Recently, Genesis partnered with Chicago State University to help provide sports physicals for student-athletes, ensuring they are ready, healthy, and cleared to compete safely in the upcoming seasons. This effort was led by Dr. Hythem Shadid and Elliot Johnson, with the support of a dedicated clinical team focused on delivering efficient and thorough care. This initiative would not have been possible without strong collaboration. Genesisortho extend a special thank you to Danielle Miller, Associate Athletic Director of Sports Medicine, for her leadership and coordination in making this event successful. Genesisortho also want to recognize Jerry Henley for his support and contribution. Additionally, Genesisortho is grateful for its continued partnership with Lawndale Christian Health Center, whose support helped make this outreach possible. Collaborations like these are essential in expanding access to care and ensuring that student-athletes receive the attention they need to perform at their best. At Genesis, Genesisortho believe orthopedic care should be accessible, proactive, and rooted in the community. Events like this are just one way Genesisortho continue to move that mission forward.