Network Operations Center Manager
About the job
- 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience
- High school diploma or equivalent required
- Excellent communication abilities, both verbal and written
- Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure
- Proficient in Microsoft Office Suite
- Team management: Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.
- Process optimization: Production and maintenance of standards, procedures, and guidelines across customers and internal teams focused on standardization of processes across customers, improved correspondence with stakeholders, and increased core competency of NOC team
- Customer Support: Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.
- Report Generation: Prepare routine reports on incident tracking, outages, and maintenance activities to inform management and clients.
- Collaboration: Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers’ communication systems.
- Tool: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.
- Technical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems: Radio Equipment Operation, System Infrastructure, Frequency and Spectrum Management, Troubleshooting Techniques.
About the company
Eastern Communications provides mission-critical communications technology, services, and infrastructure for essential operations. It serves public safety, transportation, and utilities, delivering secure and reliable networks and related services that support critical voice and data communications across critical missions. Its offerings span the design, deployment, and ongoing maintenance of communications infrastructure to ensure dependable connectivity when it matters most. The company differentiates itself by focusing on end-to-end, reliable solutions tailored to safety-critical and infrastructure-heavy industries, prioritizing uptime, security, and resilience. The goal is to enable safe, efficient, and continuous operations for its customers through robust communications capabilities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1976
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Simplify's Take
What believers are saying
- Cisco named Eastern a Preferred Networking Partner in February 2026.
- Eastern launched services in Dipolog City on July 22, 2025, widening reach.
- The Digital Edge deal adds connectivity demand from data-center clients.
What critics are saying
- Price wars and debt service push Eastern toward covenant breach by 2027.
- PMC Wireless integration distracts management and delays Tri-State service gains.
- Philippine telecom competition compresses margins despite Cisco partnership wins.
What makes Eastern Communications unique
- Dunes Point backed Eastern Communications' national mission-critical network across 14 locations.
- Eastern sells technical pre-sale, post-sale, and aftermarket support to OEM and dealer partners.
- PMC Wireless, acquired November 11, 2025, deepens Tri-State public-safety servicing.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Annual performance review and associated bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company-provided uniforms and safety equipment
Growth & Insights and Company News
6 month growth
↑ 33%1 year growth
↑ 33%2 year growth
↑ 33%NEW YORK, Nov. 11, 2025 /PRNewswire/ -- Eastern Communications Ltd. ("Eastern"), one of the largest mission critical communications providers in North America, announced today the acquisition of Hazlet, NJ based PMC Wireless ("PMC"), a leading regional public safety communications technology provider
In line with its mission to bring robust and reliable digital infrastructure to every corner of the nation, Eastern Communications officially launched its services in Dipolog City on July 22, 2025.
As part of the relaunch, Eastern Communication unveiled the new Titanium Tier for the Link VIP Club, an exclusive community established in 2017, designed to provide personalized customer care tailored to meet the specific needs of businesses.
Dunes Point Capital acquires majority interest in Eastern Communications.
Dunes Point Capital, LP has acquired a majority interest in Eastern Communications, Ltd., a national distributor and service provider for public safety communication devices. The investment, supported by Dunes Point Capital Fund III, LP and co-investors like Partners Capital, positions Eastern for growth. Debt financing was provided by Audax Private Debt, TPG Twin Brook Capital Partners, and Manulife Investment Management. Legal and financial advisors included Kirkland & Ellis LLP and Alvarez & Marsal.