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Transcom

Outsourced AI-driven CX solutions provider

Kundenberater / Call Center Agent im Bereich Energiedienstleistung

Customer SupportPosted on Nov 9
Full-timeRemote in Greece

About the Job

Requirements

  • A positive attitude and a service-oriented mindset.
  • Ability to adapt well to people and demonstrate tact.
  • Ability to persuade and express oneself well.
  • Willingness to take on challenges and try new things.
  • Customer-service experience and at least one year of call-center experience.
  • Ability to work well in a team and be helpful.
  • Interest in working from home and the independence needed to do so.
  • Willingness to work 40 hours per week.

Responsibilities

  • Handle incoming inquiries from existing customers of a nationwide energy provider, including payment and billing inquiries, adjusting advance payments, and recording meter readings.
  • Work in inbound telephone service and back-office email support.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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