Area Parts Supervisor

Job Description

This role can be performed at the following locations: Aarhus, Odense, or Aalborg.

Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors,
delivering exceptional experience to customers, managing day-to-day operations as well as
proactively developing team members to reach their full potential.

We hire leaders who want to run a service parts business and be a part of our critical mission to
accelerate the world’s transition to sustainable energy.

Our parts Supervisors consistently deliver excellent results across both people's leadership and
business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working
as well as having a passion for true leadership and our brand.

Job Responsibilities

• Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings
• Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
• Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant
• Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
• Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed
• Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
• Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

Job Requirements

• Experience as a Lead Service or Parts Advisor, in a customer facing industry
• Proven ability to lead by example and be innovative with processes and efficiencies
• Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed. Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
• Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
• Possess the ability to build trust with your team, your Manager, customers and stakeholders.
•  Ability to adopt and adapt quickly to new technology and systems 
• Able to communicate, read, and write effectively in the English language, and other local languages if required 
• Must have and continue to maintain a valid driving license and safe driving record
• Ability to travel >=80% within the supervisory/region accountable