Reconciliation Process Support Specialist

Reconciliation Process Support Specialist

The primary focus of this role is to provide support to his/her colleagues on the use and development of the evoke reconciliation platform and ensure that the technical challenges are addressed the soonest possible time.  This role will also drive process automation and improvements that will enable the Finance Shared Service Delivery teams perform streamlined based activities and reporting to the stakeholders.

What you will be doing:

Responsibilities and Accountabilities:

1. Platform Administration and Configuration

• Set up, maintain, and manage the reconciliation platform, including user accounts, roles, permissions, and security settings.
• Configure reconciliation rules, matching criteria, exception workflows, and approval processes according to business requirements.
• Schedule data imports and reconciliation runs, and monitor system performance.

 2. Reconciliation Process Support

• Investigate and resolve "breaks" or discrepancies identified by rules engine.
• Act as a point of escalation for user support related to platform issues.
• Provide training and guidance to reconciliation analysts and other finance users.

 3. Technical and Integration Support

• Coordinate data feeds from source systems (e.g., Openbet, NTS, bank statements and etc) into Accurate.
• Assist with technical integration issues and support IT teams in troubleshooting connectivity and data import errors.
• Maintain scripting, rules logic, and mappings for reconciliation jobs

 4. Process improvements and documentation

• Identify opportunities to automate manual tasks, optimize matching logic, and improve reconciliation accuracy.
• Participate in projects to enhance reconciliation coverage, reduce exceptions, and shorten close cycles.
• Recommend best practices and standardization across reconciliation types and business units.
• Help streamline documentation of reconciliation policies and standard operating procedures.

Who we are looking for:

• Bachelor’s degree in Data Accounting, Finance, Information Systems,  or related field.
• At least 1 to 2 years of experience in Reconciliation role utilizing a reconciliation platform (Accurate)
• 5+ years experience in the field of Accounting or Finance
• Experience in using financial management systems (e.g Oracle, SAP, JDE) is an advantage
• Strong understanding of banking and cash management processes

What we offer:

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Competitive salary and bonus schemes.
• Hybrid working: Our employees can work from home up to 50% of the time with 50% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits. 

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!