Senior Field Service Technician

Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

A Sr Field Service Technician (Sr. FST) is responsible for ensuring maximum performance, reliability, and customer satisfaction of Rapiscan's inspection and detection systems throughout Canada. This senior-level field position requires advanced troubleshooting and diagnostic capabilities, the ability to work independently with minimal supervision, and the technical expertise to support complex customer environments across both Cargo & Vehicle Inspection (CVI) and Aviation & Checkpoint Inspection (ACI) product lines.

The Sr. FST will perform installation, preventive maintenance, corrective maintenance, system upgrades, acceptance testing, customer training, and emergency service activities on X-ray, radiation detection, and related security screening equipment. This role will also provide technical leadership and mentorship to Field Service Technicians, assist in root cause analysis, and provide recommendations to Technical Support, Engineering, Manufacturing, and Service Management regarding product performance, reliability, and serviceability.

This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regard to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements.  It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSTs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities. Other duties as required or directed.

We are looking for a Sr. Field Service Technician to join our x-ray detection team, based in the Toronto, Ontario, Canada region.

This position requires exceptional technical aptitude, strong customer relationship skills, and a commitment to safety, quality, and operational excellence. The successful candidate must be willing to travel extensively, support customers during non-standard business hours when required, and serve as a senior technical resource for the Canadian service organization.

Responsibilities

• Maintenance, repair, installation and diagnosis of mobile x-ray units to component level at various customer sites.
• Provides problem resolution and troubleshooting to customers.
• Installs equipment at customer's location. Repairs equipment as required.
• Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
• Determines best method to resolve problems ensuring customer satisfaction.
• Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time and error-free.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associate’s degree or above in Electronics or another technical related field highly desired.
• High School Diploma required
• 6 + years’ experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics. Solid customer service skills needed.
• Knowledge of X-ray imaging security systems a plus.
• Experience with cargo, vehicle, aviation, checkpoint, radiation detection, or security screening systems.
• Knowledge of high-voltage, X-ray producing equipment, networking, and industrial controls.
• Ability to lift/push up to 50 lbs. on a frequent basis.
• Ability to lift/push 50 or more lbs. with assistance on an occasional basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to travel throughout Canada and internationally when required.
• Maintain a valid driver’s license.
• Selected candidate is required to pass a security background check 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is regularly exposed to very low levels of radiation which are far below permissible exposure limits established by the Federal government (Nuclear Regulatory Commission (NRC) or Occupational Health and Safety (OH&S)

Pay may range from $41.00 to $44.00

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.