Customer Project Manager

Your Mission

We are looking for you to join us immediately as a Customer Project Manager (m/f/d) at our office in Sofia.

As a Customer Project Manager (m/f/d), you take end-to-end responsibility for setting up and further developing a customer service project for one of our well-known clients. You design processes from scratch, build scalable structures and lead several Team Leads and their remote teams.

• Strategy & Process Design: You define clear, scalable processes along the entire customer journey. You identify inefficiencies, prioritize areas for action and implement sustainable solutions.

• Project & Account Management: You steer projects holistically, both operationally and strategically, and act as the central point of contact for our clients. You keep the commercial targets in view and actively develop your projects further.

• Leadership & Organizational Development: You lead Team Leads as well as permanent and freelance team members, set clear goals, establish regular feedback structures and continuously develop your organization. In doing so, you create an environment where ownership and performance go hand in hand.

• Data-Driven Steering & Decision-Making: You analyze relevant KPIs, derive well-founded actions and make operational decisions independently, ensuring fast and effective implementation.

• Stakeholder & Interface Management: You work closely with internal functions such as Recruiting, Training, Quality and Tech, coordinate all parties involved and ensure smooth processes. You see yourself as a driver of new ideas.

• Strategic Development of the Operations Setup: You actively contribute to the further development of processes, structures and operating models beyond individual projects and help scale our organization sustainably.

Your Skillset

• Experience & Background: You bring solid experience in operations or project management and ideally have already built or further developed structures or processes on your own.

• Strategic Thinking & Business Sense: You think entrepreneurially, quickly grasp connections and develop solutions that work operationally and make commercial sense.

• Ownership & Decisiveness: You drive topics forward independently, set clear priorities and make well-founded decisions, even in dynamic situations.

• Communication & Leadership: You communicate clearly, reliably and at eye level (in German and English) and are able to motivate, align and develop teams, including remote ones.

• Structure & Flexibility: You work in an organized, solution-oriented way and adapt quickly to new requirements.

Your Winning Deal

• Your benefits: In addition to 25 days of vacation, we offer food vouchers, a subsidized Multisport card, medical and dental care as well as amazing team and company events.

• Your workplace: You work in a flexible hybrid model and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).

• Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".

• Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.

• Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.