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Europcar Mobility Group

Global car and van rental provider

Functional Domains Director

IT OperationsConfirmed live in the last 24 hours
Full-timeParis, FranceNo salary listedIn-person

About the Job

Requirements

  • At least 10 years of experience in IT delivery or product management, including leadership of complex digital or enterprise application portfolios.
  • Proven experience managing multi-team, multi-vendor environments.
  • Strong understanding of software development life cycle, Agile and hybrid delivery methods, project management, enterprise architectures, cybersecurity, cloud, integration, and data practices.
  • Experience working with senior business leadership and leading transformation initiatives.
  • Team leadership, coaching, and ability to influence at senior levels.
  • Strong prioritization and decision-making skills in complex environments.
  • Understanding of architecture principles, integration patterns, cloud, APIs, security, quality assurance, and DevOps.
  • Expertise in portfolio steering, budget control, vendor management, and KPI-driven performance improvement.
  • Ability to simplify complex technical topics for business stakeholders.

Responsibilities

  • Define and maintain the domain IT roadmap, aligning it with business strategies, IS&T vision, architecture, security, quality assurance, data governance standards, and modernization objectives.
  • Structure and govern the domain portfolio, prioritizing initiatives by value, feasibility, dependencies, and resource constraints.
  • Contribute to IS&T portfolio prioritization and ensure domain initiatives align with overall IT strategy, delivery capacity, and business value across domains.
  • Ensure domain backlog prioritization and roadmap decisions are consistent with portfolio decisions and delivery commitments.
  • Represent the domain in IS&T governance forums, strategic committees, and cross-domain review boards, making recommendations based on value, urgency, dependencies, risks, and resource constraints.
  • Oversee end-to-end delivery of domain initiatives to meet scope, timelines, quality, and cost targets.
  • Coordinate Product Team Managers, Product Managers, Business Analysts, functional leads, solution architects, and engineering teams in integrated delivery.
  • Balance domain priorities against global IS&T constraints and avoid silo-driven prioritization and local optimization.
  • Identify, assess, and manage cross-domain dependencies affecting projects and product evolutions with Portfolio Management and Project Managers, including major transformation initiatives.
  • Anticipate resource contention and delivery conflicts between domain initiatives and transversal programs, and propose trade-offs or sequencing options.
  • Integrate modern engineering practices, including DevOps, continuous integration and continuous delivery, automation, and observability, into delivery activities.
  • Validate architectural decisions, technical feasibility, and delivery readiness for initiatives.
  • Own domain run performance, including stability KPIs, service-level agreement adherence, incident rate, mean time to repair, and production quality.
  • Steer L2 and L3 support activities in collaboration with software engineering, IT operations, and quality assurance.
  • Drive proactive incident prevention, technical debt reduction, and obsolescence remediation.
  • Ensure compliance with audit, security, data privacy, and legal and regulatory requirements.
  • Manage domain capital and operating budgets, cost allocations, vendor contracts, and license models.
  • Plan resource capacity across internal teams and external partners.
  • Monitor vendor performance and delivery service-level agreements, and contribute to sourcing strategy and vendor selection decisions.
  • Ensure the domain has an appropriate mix of skills to support modernization and business expectations.
  • Ensure high availability and performance during peak traffic periods.
  • Act as the IT single point of contact for business leadership within the domain.
  • Establish structured intake, qualification, and prioritization of business demands.
  • Report transparently on roadmap progress, risks, incidents, and value realization.
  • Align with other Functional Domains on transversal processes and projects, dependencies, data exchanges, and end-to-end flows.
  • Lead modernization activities, including API-first approaches, microservices, cloud adoption, user experience improvements, system simplification, and legacy decoupling.
  • Collaborate with Enterprise Architecture and Data to ensure long-term sustainability of domain solutions.
  • Promote continuous improvement, standardization, industrialized delivery, and quality by design.
  • For eCommerce and Product domains, own digital channels (web and mobile), customer relationship management, loyalty, customer experience, marketing automation, and subscription applications.
  • For eCommerce and Product domains, ensure consistent omnichannel experiences and optimize the traffic-to-conversion-to-retention funnel.
  • For eCommerce and Product domains, coordinate with Marketing, Product, eCommerce, Digital, and Customer teams.
  • For Finance, Purchasing, Legal, and HR domains, own billing, payments, ERP applications, interfaces in this ecosystem and with external systems, finance and HR data flows, invoicing, order-to-cash, legal and compliance systems, and HR management systems.
  • For Finance, Purchasing, Legal, and HR domains, ensure compliance with financial and HR flow requirements, including PCI-DSS, PSD2, and local regulations such as Portuguese invoice certification.
  • For Finance, Purchasing, Legal, and HR domains, coordinate with financial management leaders, including the CFO team, shared service centers, country CFOs, billing and payment leaders, and HR project leads.
  • For Fleet and Vehicles domains, own fleet planning, vehicle lifecycle, in-fleet and defleet, telematics, maintenance, and remarketing systems.
  • For Fleet and Vehicles domains, ensure robust ingestion and use of connected-vehicle data.
  • For Fleet and Vehicles domains, coordinate with original equipment manufacturers, telematics providers, and Fleet Operations leadership.
  • For Rental Operations domains, own applications supporting rental workflows, including digital rental agreements, QMS, station tools, kiosks, and call center and NPS systems.
  • For Rental Operations domains, ensure operational readiness, ergonomics, and reliability of frontline tools.
  • For Rental Operations domains, support operational KPIs such as queue time, turnaround time, and NPS through system enhancements.
  • For Rental Operations domains, digitalize rental processes, including mobility tools for station staff such as OSCAR.
  • For Sales and IPD domains, own IT systems supporting B2B sales, corporate accounts, partner and franchise management, and distribution APIs.
  • For Sales and IPD domains, ensure robust partner onboarding, API performance, and integration consistency across partners.
  • For Sales and IPD domains, support commercial strategy, contract management processes, and partner experience.
  • For Sales and IPD domains, enable franchise digitalization and harmonize partner-facing platforms globally.
  • Drive cultural change toward modern engineering, agility, and cross-functional collaboration in the assigned domain.

About the Company

Europcar Mobility Group

Global car and van rental provider

Europcar Mobility Group provides car and van rental services worldwide for individuals and businesses. Customers reserve a vehicle online or at staffed locations, pick it up, use it for a period from hours to months, and return it, with access to a large, multi-brand fleet across Europcar, Goldcar, and Fox-Rent-A-Car. The multi-brand strategy targets different price points and regions, offering a broad geographic footprint and a straightforward, seamless rental experience. Its goal is to make mobility easy, enjoyable, and environmentally friendly by helping people and businesses move more efficiently.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
1949

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