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OSEA

Seaweed-based skincare brand with DTC

Interim Sales Operations Manager

Sales OperationsConfirmed live in the last 24 hours
Full-timeRemote in USA$80k - $100k /yr

About the Job

Requirements

  • At least 3 years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or consumer packaged goods.
  • Ability to ramp quickly and operate independently with minimal training.
  • Direct experience working with major beauty retailers and their vendor portals, item setup, and compliance requirements.
  • Working knowledge of electronic data interchange, enterprise resource planning systems, and Shopify business-to-business.
  • Ability to manage detailed timelines and complex cross-functional workflows with attention to detail.
  • Strong written and verbal communication skills for managing daily retailer conversations and cross-functional coordination.
  • Analytical skills to maintain revenue and forecast trackers, interpret sales and inventory performance, and identify executional opportunities or risks.
  • Experience with Excel or Google Sheets, PowerPoint or Google Slides, Google Suite, and Asana.
  • Experience using artificial intelligence tools to improve workflows, or willingness to learn.
  • Ability to work within a 9 a.m.–6 p.m. US Pacific–Eastern time zone.
  • Availability to start by early November 2026 for knowledge transfer and commit through June 2027.

Responsibilities

  • Serve as the primary day-to-day liaison across Wholesale, Operations and Fulfillment, Finance, and Trade/Brand Marketing, ensuring proactive communication, identifying gaps, aligning priorities, and guiding cross-functional decision-making.
  • Act as the Wholesale process and project manager for product lifecycle changes, including launches, positioning changes, reformulations, name changes, discontinuations, and price changes; own timelines, task tracking in Asana, and internal and external communication.
  • Lead commercial setup for new accounts and SKUs, including retail and non-sell item setup, new account setup in NetSuite and Shopify with New Business, and accurate item data across retail partners.
  • Own retailer portals and systems as the central point of contact, including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade; maintain access, data accuracy, and compliance with retailer requirements.
  • Partner with Trade Marketing and Account Managers to set up and update retailer product detail pages, and manage the Canto wholesale asset portal to keep partner content current and on-spec.
  • Oversee end-to-end order management, identify and resolve risks related to order accuracy, fulfillment timing, and inventory constraints; communicate out-of-stock and back-in-stock updates, manage delivery changes, and resolve Ulta order fulfillment request adjustments when SKUs are removed from purchase orders.
  • Resolve electronic data interchange and SPS item errors and maintain retailer cross-references with Operations.
  • Create and set up Wholesale gift-with-purchase SKUs following established standard operating procedures for intake, cost of goods sold, and SKU tracking, and coordinate sampling and newness sample sendouts ahead of bulk inventory.
  • Act as liaison for Wholesale retailer sustainability and compliance programs, including Ulta Conscious Beauty, Grove, and MECCA; handle WERCs and Novi requests and safety data sheet documentation with Product Development and Sustainability teams.
  • Lead special projects, including subscription box programs, corporate gifting and bulk orders, and Wholesale Shopify portal updates, providing structure, prioritization, and strategic oversight.
  • Monitor ratings and reviews across retail partners, including Bazaarvoice and PowerReviews/Ulta exports, and share insights with Account Managers and Marketing.
  • Manage recurring Wholesale vendor and tool charges and reconcile them with Finance.
  • Identify and troubleshoot operational and execution issues, lead cross-functional solutions to minimize disruption, document standard operating procedures, and use artificial intelligence tools to build scalable, efficient workflows.
  • Build and maintain relationships with internal and retail partners, serving as a reliable point of contact.
  • Complete structured knowledge transfer before leave coverage begins and keep trackers, standard operating procedures, and open-item logs current to support a seamless transition back at the end of the engagement.

Desired Qualifications

  • Prior contract or leave-coverage experience is a plus.
  • SPS Commerce experience is preferred.
  • NetSuite experience is preferred.
  • Experience with product content syndication platforms such as Syndigo is a plus.
  • Power BI is preferred.

About the Company

OSEA

Seaweed-based skincare brand with DTC

OSEA Malibu makes seaweed-infused skincare for women and men. It sells cleansers, serums, oils, and moisturizers through direct-to-consumer channels (its Shopify site with a subscription program) and retail partners like Ulta Beauty, Nordstrom, Bluemercury, and Credo. How it works: its products use seaweed-derived ingredients (notably Undaria Algae Body Oil) and other clean, vegan, cruelty-free ingredients. The brand started in a family garage and grew by moving to DTC under Melissa Palmer and expanding through partnerships; it also has a climate-conscious stance (Ocean Positive) and a climate-neutral certification. The model balances about half of revenue from DTC subscriptions and product sales, with the other half from wholesale to retailers. Its goal is to provide transparent, clean, ocean-based skincare that works for people aged 20–60, expanding to male consumers, while maintaining family-owned values and sustainable practices.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1996

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