Learning & Development Manager
Hilton Worldwide
Learning & Development Manager
Hilton Worldwide
Global hotel operator of branded properties
You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
Proficient in assessing training effectiveness and aligning programs with business goals.
Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
Strong verbal and written skills; able to engage and motivate diverse teams.
Committed to continuous learning and staying updated on emerging training trends.
Proven ability to work cross-functionally to identify needs and support performance improvement.
Capable of managing training teams and multiple projects effectively.
Here’s what you’ll do during a typical day:
Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools
Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Global hotel operator of branded properties
Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.
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