Director of Service Business Unit - AGS Focal

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

$210,000.00 - $289,000.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Description 

This role is responsible for the business aspects of Applied Materials MDP/ALD Service Business Unit - Service Product Segment, including service product roadmap definition, product lifecycle initiation and customer specific service growth strategy. This leader will manage both product management and customer assigned business development to deliver customer value through differentiated service products, account level service growth and business unit financial performance for the global MDP (Metal Deposition Products) and ALD (Atomic Layer Deposition) installed base. 

Key Responsibilities

• Translate market analysis, equipment forecast, installed base, entitlement, and customer performance data into market requirements for service product development
• Lead the team in defining the service product portfolio strategy, including requirements, roadmap priorities, value propositions, and ROI for new and existing offerings.
• Prioritize investments based on customer value, competitive differentiation and strategic advantage versus customer self-service alternatives
• Develop customer facing service product communications to articulate features, customer benefits, cost of ownership impact and differentiated outcomes.
• Establish operating cadence, metrics, and governance to track roadmap execution, account growth plans, adoption, revenue, margin, penetration, and customer outcomes.
• Lead customer-assigned business development managers responsible for account-level service growth strategies.
• Define account-specific service growth plans based on voice of customer, installed base opportunity, competitive position, entitlement gaps, and willingness to pay.
• Drive execution with field, sales, engineering, marketing and service operations to convert growth plans into revenue, margin, and strategic growth outcomes.
• Own account level business analytics, including service growth forecasting, penetration rates and margin performance.

Desired Skills, Competencies & Experience

• Advanced science and engineering degree with 15+ years of relevant industry experience; semiconductor equipment, wafer processing, MDP (Metal Deposition Products) and ALD (Atomic Layer Deposition), or service business experience preferred.

• Experience in leading product managers or commercial/business development teams.
• Demonstrated ability to translate customer needs into product roadmaps, service offerings, commercial strategy, and account execution plans.
• Experience in managing customer-facing growth initiatives in complex semiconductor / capital equipment / service environments.

• Excellent communication skills with the ability to convey service product value to internal stakeholders, field teams, and external customers.

• Strong financial acumen, including business cases, revenue forecasting, margin analytics, pricing, and ROI/value selling.
• Ability to operate across headquarters, BU, field, BD, sales, engineering, and customer executive stakeholders.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.