I

Intuit

Tax, accounting, and personal-finance software

Growth and Retention Delivery Lead

Full-Time
CA$118.5k - CA$160.5k/yr+ Cash bonus + Equity rewards
Senior
Bachelor's, MBA
Toronto, ON, Canada
HybridThree days on-site per week required.
Customer Experience & SupportCustomer Experience

About the job

Requirements
  • At least 5 years of relevant experience in customer success, growth and retention, or commercial operations, ideally in a software-as-a-service or subscription business.
  • Full personal accountability for a retention, churn, or monetization metric at scale, with a track record of hitting or exceeding it.
  • Substantial experience delivering commercial outcomes through outsourced or business process outsourcing partners, including holding partners to performance without direct authority over them.
  • Experience setting and holding an operating standard, playbook, or quality framework across multiple markets, and getting practitioners outside the candidate's line to adopt it.
  • Ability to move between delivery planning and the operational detail of a live business, including making decisions when information is incomplete.
  • Operational rigor and a data-driven approach, with the ability to read performance quickly and act before a miss compounds.
  • Strong written and verbal communication skills, with the ability to simplify complexity and influence senior stakeholders and partner executives.
  • Bachelor's degree.
Responsibilities
  • Own the day-to-day operational delivery of every Canada Growth and Retention program and be personally accountable for onboarding, retention, and sales-through-service targets.
  • Translate the Growth and Retention strategy and roadmap into a delivery plan with clear sequencing, site-level ownership, milestones, and go/no-go decisions.
  • Own the leading and lagging indicators for the health of the Canada Growth and Retention business, run business reviews, and drive corrective action when performance moves off target.
  • Direct the training, knowledge, quality, and calibration requirements for experts delivering Growth and Retention programs through partner training functions and internal learning teams.
  • Own the design and operation of expert incentive programs and the audit and quality routines that confirm Growth and Retention is executed as designed.
  • Provide Growth and Retention input into forecasting, demand planning, and staffing decisions for the Canada business.
  • Contribute to experiment design, run experiments to size expected impact before market-wide scaling, and feed delivery evidence and market-performance insight into strategy and roadmap decisions.
  • Define and own the business process outsourcing partner performance strategy for Growth and Retention in Canada, including site-level standards, measurement, review processes, and responses to missed performance.
  • Hold outsourced delivery partners to their commitments through weekly, monthly, and quarterly reviews, and own improvement plans that close performance gaps.
  • Build operational relationships across partner delivery leadership to move performance without contractual or line authority over delivery personnel.
  • Own the Growth and Retention operating model, quality standard, performance framework, and international Service Delivery playbook section across every international market.
  • Run cross-market calibration, act as the escalation point for craft questions, and identify and resolve divergence between markets or incorporate it into the standard.
  • Decide changes to Growth and Retention execution within the remit, keep International Service Delivery leadership informed, and seek approval for changes with material cost, headcount, cross-functional, commercial, or risk implications.
  • Lead practitioners outside the reporting line through standards, credibility, and influence without directing their day-to-day work, priorities, or performance.
  • Own cross-functional relationships across Go-to-Market teams and Customer Success enabling functions, including Data Science and Analytics, to build a coherent Canada Growth and Retention plan.
  • Present performance, insight, and recommendations to senior Canada and global Customer Success leadership to drive timely decisions.
  • Represent Canada in the global Customer Success Growth and Retention community and bring effective practices from other markets into the Canadian business.
Desired Qualifications
  • MBA or equivalent experience.

About the company

I

Intuit

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Intuit provides financial technology tools for consumers and small businesses. Its main products are TurboTax for tax preparation, QuickBooks for accounting, and Mint for personal finance management. These tools typically operate on a subscription basis or behind transaction fees, with features that help users file taxes, track income and expenses, and manage budget and goals. The software ecosystem is designed to connect tax, accounting, and personal finance in one place, improving workflows for individuals, freelancers, and small business owners. Security is a priority, with measures like multi-factor authentication and anti-fraud protections to protect user data. Intuit’s goal is to help people achieve financial well-being by educating users and delivering easy-to-use, reliable financial software across different needs and customer segments.

Company Size

10,001+

Company Stage

IPO

Headquarters

Mountain View, California

Founded

1983

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Simplify's Take

What believers are saying

  • September 17, 2026 Investor Day reaffirmed 9%-10% FY2027 revenue growth guidance.
  • QuickBooks mid-market revenue grew 39%, while customer counts rose 28% in FY2026.
  • SimpleClosure's October 2, 2026 partnership expands QuickBooks Workforce retention and compliance.

What critics are saying

  • A May 20, 2026 layoff cut 17% of staff and signaled defensive restructuring.
  • A securities class action filed in Northern California targets TurboTax pricing and growth claims.
  • Agentic AI threatens TurboTax's core; price erosion can unwind the franchise by 2027.

What makes Intuit unique

  • Intuit's 100 million customers create unmatched proprietary data for AI and monetization.
  • Dixie McCurley joined October 2, 2026, strengthening Intuit's accountant-channel credibility.
  • Intuit Enterprise Suite reached $150 million annualized revenue, proving mid-market traction.

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Benefits

  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

22%

1 year growth

22%

2 year growth

22%
Yahoo Finance
Oct 16th, 2026
Intuit Intelligence goes international, saving early QuickBooks adopters 13 hours a month

Intuit has made Intuit Intelligence, its AI platform, available internationally across QuickBooks and Intuit Accountant Suite. The features are rolling out in beta to QuickBooks Online and QuickBooks Online Advanced customers, with Accountant Suite availability varying by product and region. For businesses, new tools include conversational automations, autonomous invoicing, and custom cash flow reports. Accountants get cross-client portfolio insights, firm playbooks, and an improved unified inbox. Intuit says early adopters save an average of 13 hours a month, and accountants spend 30% more time on advisory work. The platform draws on data from 10 million customers. The company cites its 2026 AI Impact Report, which found trust, not cost, is the top barrier to AI adoption among businesses.

Asianet News
Oct 15th, 2026
Why is INTU stock rising today?

Why is INTU stock rising today? Published: Oct 15 2026, 08:00 PM IST * FB * TW * Linkdin * Whatsapp * GNFollow Us Intuit announced a deal to acquire Sequence, whose platform automates the quote-to-revenue process, covering everything from pricing and customer contracts to invoicing, collections, and revenue recognition. * Sequence automates workflows from customer contracts and billing to revenue recognition. * The deal will expand Intuit Enterprise Suite and QuickBooks Online Advanced, strengthening the company's mid-market offerings. * Intuit's Global Business Solutions revenue rose 16% to $12.9 billion in fiscal 2026, while the company targets further expansion in fiscal 2027. Intuit (INTU) is expanding its artificial intelligence (AI) capabilities with a deal to acquire Sequence, a startup that automates billing, contracts and revenue recognition for businesses. The acquisition, announced Thursday, will add new capabilities to QuickBooks Online Advanced and Intuit Enterprise Suite as the company looks to capture a larger share of the mid-market financial software business. Financial terms were not disclosed. At the time of this writing, INTU stock traded up more than 4%. What Sequence brings to Intuit. Sequence's platform automates the quote-to-revenue process, covering everything from pricing and customer contracts to invoicing, collections and revenue recognition. Its AI agents are designed to take over routine finance tasks. The acquisition comes as usage-based and hybrid pricing models create additional work for finance teams, which must track customer contracts, changing consumption and revenue recognition across multiple systems. "Revenue management has long been the most fragmented workflow in the back office," said Sequence Co-Founder and CEO Riya Grover. The deal would allow Intuit to bring those capabilities into its existing financial software products rather than leaving customers to manage revenue processes across separate applications. Intuit's growing mid-market ambitions. Intuit has been investing in AI-powered financial tools to attract businesses with more complex accounting needs. In August, the company expanded its Intuit Intelligence platform across QuickBooks Online Advanced and Intuit Enterprise Suite, introducing conversational AI tools that help finance teams analyze business data, identify discrepancies and automate accounting workflows. The latest acquisition would extend that automation beyond bookkeeping and reporting into the revenue cycle itself. Intuit targets growth after $12.9B in business revenue. The mid-market push comes against a backdrop of growing business software revenue. Intuit's Global Business Solutions revenue increased 16% year over year to $12.9 billion in fiscal 2026. At its September investor day, the company reaffirmed its fiscal 2027 companywide revenue guidance of $23.28 billion to $23.51 billion, representing 9% to 10% growth. Intuit also expects Global Business Solutions revenue of $13.07 billion to $13.16 billion under its revised reporting structure, which excludes Mailchimp. On Stocktwits, retail investors' sentiment around INTU stock remained in the 'bearish' zone. So far this year, the stock has fallen more than 48%. By comparison, the iShares Expanded Tech-Software Sector ETF (IGV), which holds the stock, has risen nearly 5% over the same period. For updates and corrections, email newsroom[at]stocktwits[dot]com.< Stay updated with all the latest Business News, including market trends, Share Market News, stock updates, taxation, IPOs, banking, finance, real estate, savings, and investments. Track daily Gold Price changes, updates on DA Hike, and the latest developments on the 8th Pay Commission. Get in-depth analysis, expert opinions, and real-time updates to make informed financial decisions. Download the Asianet News Official App from the Android Play Store and iPhone App Store to stay ahead in business. 0 Comments / 0 New

SalesTech Star
Oct 15th, 2026
Intuit to acquire ai-native revenue management platform Sequence.

Intuit to acquire ai-native revenue management platform Sequence. Acquisition strengthens Intuit Enterprise Suite and QuickBooks Online Advanced, expanding Intuit's revenue management offerings for mid-market businesses. Intuit Inc. (Nasdaq: INTU) today announced it has signed an agreement to acquire Sequence, a Series A revenue management company that automates the end-to-end quote-to-revenue process for businesses. The acquisition will extend Intuit's financial system of intelligence with new revenue management capabilities and strengthen its mid-market offerings, including Intuit Enterprise Suite and QuickBooks Online Advanced. Sequence replaces spreadsheets and manual billing workflows with an AI-native revenue management platform. With Sequence, Intuit will give mid-market businesses and the accounting firms who advise them a single platform to price, bill, and collect on revenue tied to consumption, usage, seats, and milestones. Sequence will allow Intuit to serve new industries, including B2B software and professional services, giving businesses a modern alternative to legacy ERPs that still require manual work to manage revenue. "As businesses grow, pricing, billing, and collecting on complex usage-based and milestone-based revenue becomes one of the biggest reasons they choose an ERP," said Ashley Still, Executive Vice President and General Manager, Small Business & Mid-Market Group at Intuit. "Sequence will let us deliver mature revenue management to customers, further extending Intuit Enterprise Suite directly into industries that increasingly leverage AI consumption models like B2B software and professional services. It's a meaningful step forward as we deliver a powerful, AI-native ERP for growing, complex businesses." "Revenue management has long been the most fragmented workflow in the back office. As businesses adopt usage-based and hybrid pricing, that complexity is only growing," said Riya Grover, Co-Founder and CEO of Sequence. "We built Sequence to automate the entire process, from contract to revenue recognition, with AI agents automating daily tasks and working securely alongside finance teams. With Intuit's platform and reach, and our shared alignment on serving mid-market businesses and creating AI-driven financial workflows, this is a natural fit for both companies." Sequence handles revenue automation for some of the fastest growing AI companies in the world today. As part of the acquisition, Intuit will welcome the Sequence team, including Grover, who will join Intuit's Mid-Market product organization. With this acquisition, Intuit gains a complete revenue management platform and AI engineering talent to help it deliver a powerful, AI-native ERP for growing, complex businesses. Intuit will continue to support Sequence's customers and make its capabilities available after the acquisition closes. Intuit will develop an integrated offering in the coming months. Financial terms of the deal were not disclosed.

Citybiz
Oct 15th, 2026
Intuit to acquire AI revenue management startup Sequence to strengthen mid-market offering

Intuit has agreed to acquire Sequence, an AI-powered revenue management software company, to expand its automated billing, pricing, collections, and revenue recognition tools for mid-market businesses. Financial terms and a closing date were not disclosed. Founded in 2021 and based in London and New York, Sequence automates the process from contract setup to revenue recognition. Its software handles usage-based, seat-based, and milestone-driven pricing. Intuit plans to build the technology into Intuit Enterprise Suite and QuickBooks Online Advanced. An integrated offering is expected in the coming months. Sequence's employees will join Intuit, including co-founder and chief executive officer Riya Grover, who will join the Mid-Market product organisation. Intuit will keep supporting existing customers.

Sequence
Oct 15th, 2026
Press release: Intuit to acquire ai-native revenue management platform Sequence.

Press release: Intuit to acquire ai-native revenue management platform Sequence. Sequence · October 15, 2026 Acquisition strengthens Intuit Enterprise Suite and QuickBooks Online Advanced, expanding Intuit's revenue management offerings for mid-market businesses MOUNTAIN VIEW, Calif. and LONDON, Oct. 15, 2026 - Intuit Inc. (Nasdaq: INTU) today announced it has signed an agreement to acquire Sequence, a Series A revenue management company that automates the end-to-end quote-to-revenue process for businesses. The acquisition will extend Intuit's financial system of intelligence with new revenue management capabilities and strengthen its mid-market offerings, including Intuit Enterprise Suite and QuickBooks Online Advanced. Sequence replaces spreadsheets and manual billing workflows with an AI-native revenue management platform. With Sequence, Intuit will give mid-market businesses and the accounting firms who advise them a single platform to price, bill, and collect on revenue tied to consumption, usage, seats, and milestones. Sequence will allow Intuit to serve new industries, including B2B software and professional services, giving businesses a modern alternative to legacy ERPs that still require manual work to manage revenue. "As businesses grow, pricing, billing, and collecting on complex usage-based and milestone-based revenue becomes one of the biggest reasons they choose an ERP," said Ashley Still, Executive Vice President and General Manager, Small Business & Mid-Market Group at Intuit. "Sequence will let us deliver mature revenue management to customers, further extending Intuit Enterprise Suite directly into industries that increasingly leverage AI consumption models like B2B software and professional services. It's a meaningful step forward as we deliver a powerful, AI-native ERP for growing, complex businesses." "Revenue management has long been the most fragmented workflow in the back office. As businesses adopt usage-based and hybrid pricing, that complexity is only growing," said Riya Grover, Co-Founder and CEO of Sequence. "We built Sequence to automate the entire process, from contract to revenue recognition, with AI agents automating daily tasks and working securely alongside finance teams. With Intuit's platform and reach, and our shared alignment on serving mid-market businesses and creating AI-driven financial workflows, this is a natural fit for both companies." Sequence handles revenue automation for some of the fastest-growing AI companies in the world today. As part of the acquisition, Intuit will welcome the Sequence team, including Grover, who will join Intuit's Mid-Market product organization. With this acquisition, Intuit gains a complete revenue management platform and AI-native engineering talent to help it deliver a powerful, AI-native ERP for growing, complex businesses. Intuit will continue to support Sequence customers and make its capabilities available after the acquisition closes. Intuit will also develop an integrated offering in the coming months. Financial terms of the deal were not disclosed. FT Partners is serving as exclusive financial and strategic advisor to Sequence. About Intuit Intuit is the global financial technology platform that powers prosperity for the consumers, businesses, and accountants Sequence HQ Ltd serve, with products including TurboTax, Credit Karma, QuickBooks, Mailchimp, Intuit Enterprise Suite and Intuit Accountant Suite. Intuit's financial intelligence brings together decades of trusted data, deep financial expertise, AI, and human experts to help customers at every stage of their financial journey. This puts more money in their pockets, saves time by reducing manual work, and ensures they have complete confidence in every financial decision. For more information, visit Intuit.com. About Sequence Sequence is an AI-native revenue management platform that helps B2B finance and commercial teams automate the full quote-to-revenue lifecycle, including deal configuration and pricing, billing, invoicing, collections, and revenue recognition. Founded in 2021 and based in London and New York, Sequence serves finance teams at high-growth software and services companies. Disclaimers This information is intended to outline its general product direction, but represents no obligation and should not be relied on in making a purchasing decision. Additional terms, conditions and fees may apply with certain features and functionality. Eligibility criteria may apply. Product offers, features, and functionality are subject to change without notice. Stay ahead of the curve. See how Sequence can transform your billing.