Managing Director - Head of Enterprise KYC Client Experience Technology

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in integration architecture, AI-led engineering, and client experience technology to our Enterprise KYC team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This senior leadership role is responsible for defining, driving, and executing the enterprise-wide integration strategy for Know Your Customer (KYC) technology, with particular focus on client-facing portal integrations across Citi's global business units. You will also act as the primary single point of contact (SPOC) for Citi's US Commercial Cards and Retail businesses on all KYC Technology matters.

The team's purpose is to deliver a frictionless, compliant, and scalable onboarding and periodic review experience for Citi's clients — modernizing legacy integrations and creating seamless interoperability with internal banking platforms and third-party regulatory data ecosystems. You will lead a team of strong engineers with a particular focus on AI-led development, bringing GenAI and intelligent automation directly into how KYC data and documents are processed. This is a highly visible team, pivotal to simplifying the onboarding experience for Business, Ops, Compliance, and Banking partners across the enterprise.

What you will do:

As the Head of Enterprise KYC Client Experience Technology, you will be responsible for driving the team's strategic vision and ensuring flawless execution of its commitments.

• Serve as the primary SPOC for engagement with US Commercial Cards and Retail partners on all KYC Technology matters.

• Drive the multi-year integration roadmap for global KYC and onboarding portals.

• Align KYC portal capabilities with business objectives, digital transformation goals, and global regulatory frameworks.

• Establish standard API frameworks, event-driven architectures, microservices, and secure data pipelines for real-time and batch data exchange.

• Drive adoption of modern integration technologies, reusable connectors, and unified schema standards across diverse legacy and cloud environments.

• Establish robust governance frameworks, SLA tracking, and operational KPIs.

• Ensure all portal integrations strictly comply with data privacy, sovereignty, bank secrecy, and information security standards.

• Manage high-volume transaction and data processing while consistently meeting defined SLA and performance requirements.

• Drive adoption of GenAI and Intelligent Document Processing (IDP) capabilities for intelligent document extraction and automated data discrepancy resolution.

• Build, mentor, and lead high-performing teams of Integration Architects, Product Owners, Solution Engineers, and Business Analysts, with a strong emphasis on AI-led development practices.

• Foster a culture of technical excellence, agility, customer-centricity, and continuous improvement.

What we will need from you:

We are looking for a senior leader with a proven track record of delivering client-facing integration and AI-enabled technology within a complex, global financial services environment.

• Extensive experience architecting and delivering large-scale client onboarding or portal integration programs, ideally within KYC, AML, or other regulated/compliance technology domains.

• Direct experience engaging senior business stakeholders as a primary technology point of contact, ideally within Commercial Cards, Retail, or a comparable consumer/commercial business.

• Practical experience applying GenAI, machine learning, or Intelligent Document Processing to production use cases, particularly document extraction and data discrepancy resolution.

• Deep subject matter expertise in API frameworks, event-driven architecture, microservices, and secure data exchange in a global banking context.

• Demonstrated ability to manage high-volume data/transaction environments while maintaining strict SLA and performance commitments.

• Strong understanding of data privacy, sovereignty, and information security requirements as they apply to client onboarding data.

• Exceptional leadership and team-building skills, with experience growing engineers into a high-performing, AI-fluent, customer-centric team.

• A strategic mindset, able to link integration and AI investment to tangible onboarding speed, cost, and compliance outcomes.

What we can offer you:

This is a highly visible role that will offer you the opportunity to define and deliver the client experience backbone for KYC across the whole of Citi. You will be empowered to drive one of the most significant modernization agendas within the institution, developing skills that will accelerate your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well, including:

• Competitive base salary (annually reviewed) and discretionary annual performance-related bonus

• Comprehensive medical coverage

• 401(k) with Citi match

• Generous paid time off, increasing with tenure

• Paid Parental Leave

• Employee Assistance Program

• Access to an array of learning and development resources

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.