Medtech Field Service Coordinator

Our Field Service Coordinators employ their technical and customer service experience by collaborating with healthcare professionals and technicians. This opportunity supports scheduling needs for field service personnel performing software updates in various healthcare related facilities.

This is a remote work from home position

The opportunity has flexible training that will grow with you as you learn the role. Initial efforts will be focused on facility outreach, and as your confidence in the systems and processes grow, scheduling training will begin.

Responsibilities: 

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers’ field service needs are completed on time, successfully, and in a manner consistent with organizational goals
• Contact healthcare and customer facilities to coordinate assignments for supporting field team members
• Manage customer expectations of product and services
• Demonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks, including reviewing documentation, validating data, and identifying inconsistencies before final submission.
• Upholds high accuracy standards in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Job Requirements:

• High school diploma or equivalent required
• 1-year relevant experience as a field service coordinator, scheduler, project coordinator, related customer service, dispatch or equivalent experience required
• Ability to work independently and in a team environment and engage with and escalate to team leadership for sophisticated solving and resolution of issues as needed required
• Must be able to work within defined processes and methodologies with minimal degree of supervision
• Must maintain and comply with quality and compliance policies and regulations in documentation and communication

• Experience working in Salesforce is a plus, experience with MS Office is required
• Strong verbal and written communication skills required
• Must be located within the United States and have access to home internet.

This position is a great growth opportunity as a next career step into field service coordination, while working alongside a leading medical device company.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.