Residential Program Supervisor

Description

Nexus Family Healing is looking to hire a Residential Program Supervisor to join our team at our East Bethel, MN youth & teen psychiatric residential treatment facility!

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across five states. As a progressive leader in youth and family mental health, we’re driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay and Schedule:

• Full-time, salaried exempt position
• Two open shifts:  

1. 1pm-11:30pm – Sunday through Wednesday 
2. 1pm-11:30pm – Wednesday-Saturday

• On-site position:  900 189th Ave NE, East Bethel, MN 55011
• Starting salary range: $75-85k annually

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Residential Program Supervisor is responsible for overseeing and supporting the efficient clinical and operational functioning of the milieu. The Program Supervisor assists, supports, and collaborates with the Shift Supervisor and clinical team through effective communication, organization, and planning of the daily operations of the program and assigned unit.

The Program Supervisor serves as a key leader within the multidisciplinary treatment team, providing coaching, mentoring, and supervision to direct care staff and therapists while supporting client safety, treatment progress, and overall program effectiveness. Through active engagement within the milieu, the Program Supervisor ensures high-quality service delivery, regulatory compliance, staff development, and continuous program improvement.

Primary responsibilities:

• Lead trauma-informed treatment services and maintain a safe, therapeutic environment for youth.
• Supervise, coach, and support Shift Supervisors and direct care staff.
• Ensure appropriate staffing, scheduling, timecard approvals, and team coverage.
• Oversee client care needs, including treatment activities, family engagement, appointments, and daily living supports.
• Monitor documentation, regulatory compliance, and program quality standards.
• Identify program challenges, develop solutions, and support continuous improvement efforts.
• Foster a culture of trauma-informed, culturally responsive care for youth and families.
• Build positive relationships with community partners and stakeholders.
• Support hiring, onboarding, training, and performance management of team members.
• Use data and reporting to inform program decisions and improve outcomes.
• Ensure adherence to HIPAA, licensing requirements, agency policies, and ethical standards.
• Collaborate with multidisciplinary teams to support treatment planning and successful youth outcome

Requirements

 Required Qualifications:

• High school diploma or GED; bachelor’s degree in related field preferred
• 3+ years of experience working with youth in a residential, behavioral health, or human services setting
• 1+ years of supervisory or leadership experience 
• Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements
• Must successfully pass a DHS or other federal and state criminal background check
• Must participate, complete, and successfully pass an agency-specific therapeutic intervention/restraint (TCI, HWC, NCI) training and exam
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values

Preferred Qualifications:

• Bachelor’s degree, preferably in a related field of study
• 5+ years of experience working with youth in a residential, behavioral health, or human services setting
• 3+ years of supervisory or leadership experience

 Physical Demands & Work Environment:

• Must be able to assist staff in physical interventions and full restraints of clients
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance
• Must be able to stand and walk for extended periods of time (2-4 hours)
• Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within a residential treatment facility

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!