Presales Delivery Service Designer
SITA
Presales Delivery Service Designer
SITA
Global travel IT solutions for airlines
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
Act as the point of contact for SITA's Delivery in providing bid support to all Product and Services Solution Lines opportunities ranging from standard to large and complex bids across the regional geographies.
To support the design process for solutions and their components and architecture to meet defined business needs for SITA's customer solutions products and specific IT projects.
To support the design costing and documentation for customer propositions and amended programs from supplied specifications in accordance with agreed standards.
To ensure the agreed delivery model is reflected in the solution.
To collaborate with GEO Service teams and Purchasing in the development and issue of Request for Proposal to Service Partners.
In line with our internal career framework, this role’s internal job title is Lead Analyst Service Solution.
Experience of working in the airport / airline industry- 2-5 years experience in Service Design or Delivery activities Project management, preferably in a global organization and service provider environment delivering high levels of customer satisfaction.
2-5 years experience in IT or services industry.
2+ years of working in bid support/pre-sales role supporting either internal or external customers in service design.
Technical knowledge and background (Information Technology (IT) and Service Management)- Experience in service solution design
Educated to degree level or equivalent work experience- ITIL Foundation Certificate
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.
Explore more opportunities at SITA