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Concentrix

Global BPO offering customer engagement services

French Renewal Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timeLiverpool, UKNo salary listedIn-person

About the Job

Requirements

  • Proficiency in French language
  • Ability to manage high volume of customer contacts through phone and email each day with outbound communications
  • Experience using a customer relationship management system and ensuring data is captured
  • Ability to provide accurate weekly, monthly, and quarterly sales forecasts
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Ability to manage external competitive pressures and handle objections to retain customers or win new customers
  • Ability to undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Responsibilities

  • Sell renewals and services within a dedicated territory and team to achieve revenue-based quota; may offer up-sell opportunities
  • Provide accurate weekly, monthly, and quarterly sales forecasts
  • Master product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns or roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Provide a professional experience during all customer and prospect interactions, working with team and management
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager
  • Location: GBR Liverpool - The Plaza, 100 Old Hall Street

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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