Human Resources Officer
Hilton Worldwide
Human Resources Officer
Hilton Worldwide
Global hotel operator of branded properties
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in Human Resources Officer or equivalent role
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
CIPD qualified or working towards qualification, or equivalent
Knowledge of hospitality
Good knowledge of employment law and employee relations
IT proficiency
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support and advise Managers on proper policies and procedures
Manage succession planning with senior managers during the bi-annual appraisal process
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure absence monitoring is in line with company guidelines
Maintain online personnel system, payroll system, and monthly reporting
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
Assist in determining departmental training requirements
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist in the organisation of Team Member social events
Work with local organisations and schools to promote the hospitality industry
Promote and endorse staff benefits
Assist and resolve team member and management queries
Global hotel operator of branded properties
Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.
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