Merlin Entertainments

Manages branded visitor attractions and parks

Personal Assistant to VP Operations

Executive SupportUpdated on Nov 5

Full-timeWindsor, UKIn-person

About the Job

Requirements

Demonstrable experience managing diaries, staying organised, and gatekeeping for senior stakeholders, ideally supporting multiple leaders.
Experience interacting confidently at a senior level and the ability to challenge and question stakeholders to establish needs and requirements.
Ability to prioritise and manage a varied and busy workload.
Administration skills, including report writing, typing, minute-taking, and presentation building.
Strong experience using Microsoft packages, including Teams, SharePoint, Excel, Word, and PowerPoint.
Ability to take ownership to solve problems and approach challenges positively.
High integrity and confidentiality.
Ability to create strong networks and collaborate cross-functionally.
An open approach that helps people feel welcomed and included.
Strong time management skills and willingness to provide hands-on support as needed.

Responsibilities

Manage the VP’s diaries, meetings, travel, itineraries, and expenses to keep the VP organised and prepared.
Support the VP with key plans and projects by coordinating priorities, documents, stakeholders, and deadlines.
Coordinate meeting agendas, capture key decisions and actions, and keep participants connected.
Build relationships with the local community by coordinating Residents Meetings, communications, and the resident ticket process.
Welcome and support Merlin colleagues, partners, and visitors, arranging travel and meetings and ensuring arrangements run smoothly.
Organise Kick Off Day and other colleague events throughout the year.
Ensure the VP and Leadership Team receive important information when needed.
Provide flexible support across the wider Leadership Team.

Desired Qualifications

Experience providing support to multiple leaders.

What you'll bring to the team

Personal Assistant

Location: Legoland Windsor

Hours: 40 hours per week

Contract: Permanent - Salaried

Great experiences don’t just happen. Behind the scenes, it takes brilliant organisation, strong relationships and plenty of teamwork to keep everything moving.

Working closely with the VP and the LEGOLAND Windsor Resort Leadership Team, you’ll be right at the centre of the action, connecting people, priorities and plans across the Resort and wider Merlin business.

Keep the VP organised and one step ahead, managing diaries, meetings, travel, itineraries and expenses.
Support the VP with key plans and projects, coordinating priorities, documents, stakeholders and deadlines.
Bring meetings to life by coordinating agendas, capturing key decisions and actions, and keeping everyone connected.
Build strong relationships with our local community, coordinating Residents Meetings, communications and the resident ticket process.
Welcome and support Merlin colleagues, partners and visitors, helping travel, meetings and arrangements run smoothly.
Help bring our teams together by organising Kick Off Day and other colleague events throughout the year.
Keep important information flowing, ensuring the VP and Leadership Team have what they need, when they need it.
Be a trusted pair of hands across the wider Leadership Team, providing flexible support wherever it’s needed.

Qualifications & Experience

Demonstrable experience of diary management, organisation and gatekeeping for senior stakeholders, ideally with experience of providing support for multiple leaders.
Confident communicator with experience of interacting at a senior level; able to challenge and question to establish needs and requirements.
A strong organiser, you will have the ability to prioritise and manage an often varied and busy workload
Administration skills; report writing, typing, minute-taking, presentation building
Strong experience of MS packages; Teams, SharePoint, excel, Word and PowerPoint
Takes ownership to solve problems, and approaches challenges positively with a can-do attitude.
High level of integrity and confidentiality
Demonstrable ability to create strong networks, and collaborate cross functionally
Open approach able to make people feel welcomed and included
Strong time management skills and every now and then you will enjoy rolling up your sleeves and getting stuck in

Benefits

‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
28 days holiday (including bank holidays)
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Competitive

Compensation: 37800 to N/A (GBP)

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Poole, United Kingdom
Founded: 1999

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