PayJoy

Provides credit access via device-collateral loans

IT Specialist

IT Service Desk & End User SupportUpdated on Nov 10

Full-timeSan Francisco, CA, USA$99k - $133k /yr

About the Job

Requirements

A bachelor's degree in computer science.
At least four years providing support for Linux, Windows, and Mac OS architecture.
Experience supporting video conferencing systems such as Google Meet and Logitech Room Systems.
Experience with SaaS and cloud services such as Google Workspace, Slack, 1Password, and single sign-on.
Understanding of system and application integration, as well as automation engineering.
Ability to work off hours for maintenance and projects.
Willingness to travel periodically to other offices to support staff.

Responsibilities

Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
Diagnose and resolve issues involving laptops, desktops, mobile devices, and peripherals.
Support Windows, macOS, and Linux operating systems and productivity tools.
Document issues, resolutions, and procedures in the ticketing system.
Support and maintain cloud platforms such as Google Cloud and Slack.
Manage user access, permissions, and identity services such as Google single sign-on and identity and access management.
Assist with cloud-based backups, monitoring, and security best practices.
Manage and utilize artificial intelligence for automation.
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, and Jira.
Monitor network performance and resolve connectivity issues.
Assist with network security controls and access management.
Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning.
Maintain accurate asset inventory records and ensure compliance.
Coordinate device provisioning, replacements, and returns.
Support onboarding and offboarding processes.
Follow IT security policies and best practices.
Assist with endpoint protection, patching, and vulnerability remediation using tools such as SentinelOne and Kandji/Iru MDM.
Support audits and compliance requirements as needed.

Salary Range: 99000 to 133000 (Currency: USD) (Pay period: per-year-salary)

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on help desk support, network administration, AI automation, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Qualifications

Bachelor's degree in computer science or

4+ years provided support in the form of Linux\Windows\Mac OS architecture

Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)

SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

Understanding of system and application integration, as well automation engineering

Able to work off hours for maintenance and projects

Periodic travel to other offices to help support staff.

Key Resonsibilities

Helpdesk & End-User Support

Provide Tier 1–2 technical support for hardware, software, and SaaS applications

Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

Support operating systems (Windows, macOS, Linux) and productivity tools

Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

Assist with cloud-based backups, monitoring, and security best practices

Ability to manage and utilize AI for automation.

Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

Monitor network performance and resolve connectivity issues

Assist with network security controls and access management

IT Asset Management

Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

Maintain accurate asset inventory records and ensure compliance

Coordinate device provisioning, replacements, and returns

Support onboarding and offboarding processes

Security & Compliance

Follow IT security policies and best practices

Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

Support audits and compliance requirements as needed

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

About the Company

PayJoy

Provides credit access via device-collateral loans

PayJoy helps people in emerging markets access credit to buy smartphones and other devices by partnering with local banks and retailers. Its system uses mobile locking technology and data science to let customers pay over time, with the device serving as collateral and remaining locked until payments are made; if needed, the lender can immobilize the device. Unlike traditional lenders, PayJoy works in markets with limited banking by combining device collateral with fintech and retailer partnerships to extend credit to the unbanked. Its goal is to expand affordable device access, improve consumer financial inclusion, and support growth in developing economies.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $606.9M
Headquarters: San Francisco, CA
Founded: 2015

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