Tesla

Makes electric cars, robotaxis and grid batteries

Service Support Advisor - Residential Energy Service

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeHenderson, NV, USANo salary listedIn-person

About the Job

Requirements

An associate's degree is preferred.
Demonstrate strong problem-solving skills and a proactive, self-motivated approach.
Be flexible and able to adjust to changing circumstances.
Work through problems and solutions with minimal guidance and be resourceful in tackling challenges.
Work well independently and with others in a collaborative team environment.
Have excellent computer skills, particularly in Microsoft Excel, PowerPoint, and Word.
Have strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines.
Demonstrate strategic thinking and interpersonal skills.
Have excellent customer service skills and focus on efficiency and effectiveness.
Support continuous improvements in processes, products, and technology.
Have strong attention to detail.
Maintain regular, reliable, and predictable attendance.

Responsibilities

Oversee and coordinate daily schedules for Field Service Technicians and crews to ensure efficient use of time and resources.
Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized, densely packed schedule.
Act as a key point of contact for field teams to support timely system uptime and resolution of service issues.
Engage with customers to schedule, reschedule, and confirm appointments through chat, phone, and other communication channels.
Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for proactive and customer-initiated requests.
Provide timely, proactive communication about scheduling timelines, updates, and changes to customers and field teams.
Use provided programs and dashboards to monitor and address key performance indicators, including outstanding and past-due work, and prioritize service for residential clients.

Desired Qualifications

An associate's degree.

Category	Energy - Solar & Storage
Location	Henderson, Nevada
Requisition ID	277919
Type	Full-time

Job Description

Tesla is seeking an experienced and dynamic Service Support Advisor to join our innovative team. As a key member of our Residential Field Service Team, you will play a crucial role in managing and coordinating service activities to ensure timely resolutions and high client satisfaction.

Job Responsibilities

Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients

Job Requirements

Associates degree preferred. Strong problem-solving skills with a proactive and self-motivated approach
Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
Proponent for continuous improvements (Process, product, technology)
Strong attention to detail. Regular, reliable, and predictable attendance is required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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