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Republic Services

Waste management and recycling services provider

Associate Account Manager

Account ManagementPosted on Nov 9
Full-timeSpringfield, IL, USA$20.35 - $28In-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Zero to two years of customer service experience is required.

Responsibilities

  • Proactively reach out to existing customers daily to maintain and retain their business.
  • Develop and maintain thorough knowledge of available services, lines of business, and pricing structures, and offer additional services to assigned existing customers when appropriate.
  • Perform contractual re-signs with existing customers to extend relationships and increase customer profitability when appropriate.
  • Respond to all cancellation requests in accordance with the established escalation policy.
  • Proactively communicate with customers, or respond to them, in support of company pricing initiatives.
  • Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
  • Capture customer email addresses and minimize rate restrictions and customer credits.
  • Increase customer penetration by selling the full suite of company products.
  • Meet regularly with the Sales Manager to review weekly customer retention and relationship activities, progress against goals, and the status of key customer relationships.
  • Perform other job-related duties as assigned.

Desired Qualifications

  • Waste or transportation industry experience.

About the Company

Republic Services

Waste management and recycling services provider

Republic Services provides environmental services focused on waste and recycling, including solid, special, and hazardous waste management, advanced recycling, field and industrial services, 24/7 emergency response, equipment rental, and cleaning. It leverages a nationwide network of recycling centers and a large workforce to collect, process, recycle, treat, and dispose of waste under a single-source solution, and it captures landfill gas to generate renewable energy. Unlike fragmented providers, it offers a broad, integrated suite of services through one partner and pursues sustainability initiatives like circular economy programs. Its goal is to help customers meet environmental goals and improve environmental and economic sustainability by reducing waste, boosting recycling, and generating renewable energy.

Company size
10,001+
Company stage
IPO
Headquarters
Phoenix, AZ
Founded
1998

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