Quality Supervisor

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Quality Supervisor to join our Quality team. This position reports to the Quality Director of Asia and takes Away further by taking responsibility for executing Away’s QA/QC vision across suppliers - overseeing inspections, testing and quality reporting, supporting new product development, driving corrective actions with suppliers, and ensuring consistent product quality and efficiency across regions.

What you’ll do as the Quality Supervisor

• You’ll help execute the Away vision for QA/QC management with Asia and US based teams, focusing on quality reportingConduct Inspection on incoming materials, semi-finished goods, finished goods at supplier factories.

• You’ll assist factory Incoming Material QC person(s) to inspect material from sub-contractor and report to Away QC Supervisor promptly if mass or critical defects are found

• You’ll inspect semi-finished goods or randomly inspect assembly station(s) in the production line, reminding production line manager promptly if any defective part has been found

• You’ll execute the Final Quality Control process, randomly sampling among the finished cartons for inspection based on AQL standard sampling plan

• You’ll record inspection data and summarize instances of non-conforming products per standard operation procedure

• You’ll ensure the factory does not ship out the quarantined defect product or assembly with defect parts

• You’ll assist factory QC to proceed with each testing protocol, collecting the accurate test data and generating test reports.

• You’ll work closely with Away’s QC inspector to manage new product development and production at multiple locations

• You’ll lead inspection and assessment at factory locations, establishing QC procedure and documentation on pre-production, in-process reviews and final inspections

• You’ll prioritize which issues to address and assign tasks to the inspectors based on quality report and day-to-day observations

• You’ll visit factories to identify issues to be raised to factory management, establishing corrective action plans with suppliers to solve issues

• You’ll recommend improvements to improve quality/ efficiency

Who you are

• You have a minimum of 5 years of experience in handbags, backpacks and/or the luggage industry

• You know how to solve problems with both factory partners and team members

• You have experience with raw materials and finished goods testing

• You’re knowledgeable of the incoming raw materials inspection processes, in-line inspection, and finished goods inspection

• You have basic English proficiency (both written and verbal communication)

• You are competent with the Google Suite, and general data entry computer skills

• You’re detail-oriented and well organized

• You’re self-motivated, able to act independently, and set priorities

• You’re a team player

• You’re willing to travel throughout Asia, and to factories around the Phnom Penh area.

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].