Data Privacy Specialist - Consumer Care Advocate

The Privacy Operations Specialist supports Acxiom’s consumer privacy and data protection program by executing defined operational workflows related to consumer inquiries, privacy rights requests, and data handling reviews. The role applies established policies and procedures but does not independently set privacy policy, make legal determinations, or approve new data uses. This position is part of a controlled privacy operations function subject to ongoing oversight by U.S.-based Privacy Leadership.

The Privacy Specialist will perform the following duties in supporting the Consumer Rightscompliance program:

• Triage and process consumer privacy rights requests (i.e., access, deletions, and opt-outs) in accordance with documented procedures.
• Support identity verification workflows using approved methods.
• Prepare files and required documentation for supervisory review where required.
• Escalate complex, sensitive, or high-risk requests to Privacy Leadership.
• Identify potential discrepancies, data quality issues, or policy exceptions during case handling.
• Promptly escalate suspected incidents, complaints, or regulatory risks through established channels.
• Document actions taken in accordance with recordkeeping requirements.
• Apply Acxiom privacy policies, standard operating procedures, and playbooks consistently.
• Participate in periodic quality reviews and remediation activities.
• Maintain familiarity with relevant privacy and security requirements as trained by the Company and its parent, Omnicom Group.
• Complete required privacy and security training on schedule.
• Access and handle personal data solely as necessary to perform assigned tasks.

Individuals in this role will:

• Complete mandatory privacy and security onboarding prior to system access
• Operate under documented SOPs and quality controls
• Be subject to periodic quality assurance reviews
• Receive ongoing supervision from U.S.-based Privacy Leadership
• Participate in annual refresher training

Performance is evaluated based on:

• Accuracy and completeness of case handling
• Adherence to SOPs and escalation requirements
• Timeliness of request processing
• Quality assurance review results
• Compliance with security and access protocols

This role requires access to personal data strictly on a need-to-know basis. All personnel must:

• Comply with company confidentiality obligations
• Follow cross-border data handling requirements
• Use approved systems only
• Immediately report any suspected incident

Basic Requirements

• Bachelor’s degree or equivalent experience
• 2+ years in privacy operations, customer support, compliance operations, or similar
• Located in Conway, AR
• Demonstrated experience handling sensitive personal data
• Strong attention to detail and documentation discipline
• Ability to follow structured procedures consistently
• Professional written English proficiency
• Good people skills and ease in communicating with individuals with a focus on issue de-escalation.
• This position is not eligible for any type of sponsorship

The Privacy Operations Specialist:

• Does not establish privacy policy or legal interpretations
• Does not approve new data uses
• Does not serve as Acxiom’s Data Protection Officer
• Does not independently respond to regulators
• Has least-access privilege to personal data

All material decisions remain under the authority of U.S.-based Privacy and Legal leadership.

PREFERRED EXPERIENCE AND TECHNICAL SKILLS 

• Experience supporting U.S. and international privacy rights request workflows (e.g., CCPAand GDPR)
• IAPP Privacy certification 
• SharePoint experience
• Microsoft tools (Word, Excel) experience 
• OneTrust experience

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Massachusetts, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].