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Michigan First Credit Union

Member-owned financial cooperative serving Michigan residents

Growth Manager

Sales OperationsConfirmed live in the last 24 hours
Full-timeLathrup Village, MI, USANo salary listed

About the Job

Requirements

  • A bachelor’s degree or higher in Business, Sales Management, or another related field is preferred; equivalent education and applicable work experience will also be considered.
  • At least five years of experience in sales leadership roles.
  • Comprehensive knowledge of branch sales and service operations.
  • Experience developing multi-faceted training programs.
  • A proven record of creating disciplined sales and service goals and targets to deliver a quality member experience while achieving profitability.
  • Strong written and verbal interpersonal communication skills.
  • A high level of initiative and a commitment to helping others succeed.
  • A sales- and service-oriented approach.
  • Ability to use multiple technology systems for business planning and reporting.
  • Ability to analyze data and use metrics to achieve results.
  • Willingness to travel extensively within Michigan.

Responsibilities

  • Plan and execute initiatives to drive member acquisition, retention, and revenue, and identify opportunities in membership growth, lending, and deposits.
  • Research, present, and implement campaigns that support growth.
  • Manage and lead cross-functional growth initiatives supporting membership, deposits, and lending in collaboration with TS, Data Analytics, Marketing, Accounting, Risk, and HR/Training and Development.
  • Execute project management processes supporting product research and implementation, service enhancement, and team member performance improvement.
  • Work with the CGO and other leaders to define strategic goals and objectives, analyze results, and adjust plans to maximize results.
  • Use project management resources and tools to implement growth initiatives and use metrics to inform campaigns and maximize growth.
  • Assist with implementing growth initiatives that support the Credit Union’s culture and promote, implement, and ensure a high-quality member experience at every point of interaction.
  • Manage daily surveys to identify improvement opportunities and member service efficiencies.
  • Develop and coach team leaders and team members to achieve sales and service excellence through in-person and virtual branch visits.
  • Provide strategic sales leadership and ensure the team consistently executes disciplined sales management practices.
  • Provide training, reporting, and presentations supporting growth management initiatives, strategies, and internal campaigns.
  • Assist in developing and maintaining appropriate sales and service training for team members.
  • Help determine suitable candidates for sales and service positions.
  • Oversee ongoing team skill development and educational and learning requirements, using internal and external resources to maintain team members’ tools and knowledge.
  • Maintain appropriate risk management and operational controls at each branch and ensure compliance with Credit Union policies, procedures, and regulatory requirements.
  • Support the Michigan First Way, including fulfillment of Our Promise, 5 STARS Service, SOLVE IT, and the ISMs; represent the organization professionally in interactions with team members and members; and use EMEC in member communications.
  • Develop and lead member acquisition and sales goals and plans for the Credit Union.
  • Help identify and build internal and external networks to support smooth and efficient organizational operations.
  • Assist the CGO in developing sales and service targets and results through active coaching and sales accountability management.
  • Foster and maintain a collaborative and respectful workplace.
  • Work with the Selection Team to identify the skills needed for success in branch roles and ensure selected candidates understand expectations for the sales and service culture and consistent delivery on Our Promise.
  • Model the expected growth mindset and philosophies for member-facing team members so they can learn, develop, and apply them in serving members.
  • Demonstrate commitment to the Leadership Code of Conduct.
  • Perform other duties as assigned.

About the Company

Michigan First Credit Union

Member-owned financial cooperative serving Michigan residents

Michigan First Credit Union provides financial services to members in Michigan. It serves residents and businesses with savings, checking, loans, mortgages, and other financial products, backed by over $1.4 billion in assets and a member base of more than 165,000. Members gain access to accounts and services to manage money, borrow, save, and invest, using in-branch or digital channels. Unlike for-profit banks, it is a member-owned credit union that pools members’ deposits to offer competitive rates and personalized service. The organization differentiates itself through its community focus, local presence, and nonprofit structure aimed at returning value to members rather than maximizing profits. Its goal is to provide high-quality financial products and services to Michigan residents and businesses while growing its membership and maintaining financial stability.

Company size
201-500
Company stage
Grant
Total funding
$3.7M
Headquarters
Lathrup Village, MI
Founded
1926

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