Product Manager
OneDirect
Product Manager
OneDirect
Omni-channel customer support platform with analytics
About the Role
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales, and support to ensure that word gets out to people and they get to see what you are building.
Responsibilities
Developing and implementing product vision and strategy.
Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
Implements usage tracking and analyzes patterns to validate new feature requirements.
Have strong solution skills in translating customer needs to product functionalities.
Work with the leadership team in planning the product roadmap.
Convert ideas to prototypes and demonstrate them to the key partners by working with Designers to create eye-catchy and functional user interfaces.
Coordinate with the engineering team to plan and deliver features on time.
Stay on top of the market and competition.
Act like an owner for the success of your product.
Qualifications:
1-2 years of experience as a product manager in SaaS / PaaS companies.
B2B experience is good to have but not mandatory.
The current location needs to be Bangalore.
OneDirect provides an omni-channel customer experience management platform that helps Indian brands manage customer support from a single dashboard with real-time dialogue, analytics, and automated workflows. The product stitches together channels like chat, email, and social into one interface, enabling real-time messaging, routing, escalation, and insights through dashboards. It differentiates itself by offering a unified, subscription-based solution tailored for Indian brands (with UAE presence) rather than separate, channel-specific tools. Its goal is to improve customer satisfaction and engagement by simplifying and speeding up support operations through data-driven, centralized operations.
Explore more opportunities at OneDirect