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OneDirect

Omni-channel customer support platform with analytics

Product Manager

Product ManagementConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • 1-2 years of experience as a product manager in software-as-a-service or platform-as-a-service companies.
  • The current location must be Bangalore.

Responsibilities

  • Develop and implement product vision and strategy.
  • Meet regularly with key customer-facing teams to collect and analyze user feedback and shape new product ideas and user requirements.
  • Implement usage tracking and analyze patterns to validate new feature requirements.
  • Translate customer needs into product functionalities.
  • Work with the leadership team to plan the product roadmap.
  • Convert ideas into prototypes and demonstrate them to key partners by working with designers to create functional user interfaces.
  • Coordinate with the engineering team to plan and deliver features on time.
  • Monitor the market and competition.
  • Own the success of the product.

Desired Qualifications

  • Business-to-business experience.

About the Company

OneDirect

Omni-channel customer support platform with analytics

OneDirect provides an omni-channel customer experience management platform that helps Indian brands manage customer support from a single dashboard with real-time dialogue, analytics, and automated workflows. The product stitches together channels like chat, email, and social into one interface, enabling real-time messaging, routing, escalation, and insights through dashboards. It differentiates itself by offering a unified, subscription-based solution tailored for Indian brands (with UAE presence) rather than separate, channel-specific tools. Its goal is to improve customer satisfaction and engagement by simplifying and speeding up support operations through data-driven, centralized operations.

Company size
51-200
Company stage
Series A
Total funding
$6M
Headquarters
Bengaluru, India
Founded
2013

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