Digital Experience Specialist

Job Description

What You’ll Do

• Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.

• Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.

• Explain technology in a simple, approachable way for customers of all experience levels.

• Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.

• Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.

• Stay current on Mercedes-Benz technology, software, and digital features.

• Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.

Qualifications

What We’re Looking For

• Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.

• Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.

• Strong communication and problem-solving skills.

• Patient and confident working with customers who have different levels of technical experience.

• Professional, organized, and able to manage multiple customer interactions.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Why Join Mercedes of Calabasas?

As part of Sonic Automotive, you’ll have access to career opportunities across a nationwide network of dealerships, along with:

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid time off and paid parental leave

• Company-paid life insurance

• Ongoing training and professional development

• Employee vehicle purchase and lease benefits

• Opportunities for career growth and advancement

Schedule: Full-time | Monday–Saturday availability | Sundays off

If you enjoy helping people, learning new technology, and creating exceptional customer experiences, we’d love to meet you.

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

(The Mercedes-Benz Digital Experience Specialist Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation)

All your information will be kept confidential according to EEO guidelines.

Compensation: 50000 to 55000 (USD) (YEARLY)