Alterations Specialist

Alterations Specialist, Soho

AtCHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring toCHANEL.

About the role:

We are looking for an Alterations Specialist who willbe responsible forproducing high quality, altered merchandise within establishedtime framestandards. They will play a vital role in providing excellent service, whileestablishingand maintaining customer relationships, and working effectively with the associates and management team in the boutique.CHANELrequiresspecific skills for its alterationsworkdue to the intricacy of the material used. Specifically, the chains that are often in our product, the substantial tweeds and delicate silks usedetcthat require ahigh organization and strong attention to detail to ensure that all projects are executed accurately and efficiently. The Alterations Specialist will work alongside a diverse and dynamic team and reports to the Operation Manger. 

What impact you can create atCHANEL:

• Uphold production standards to deliver the ultimateCHANELexperience to the client 

• Properly fit each garment with client(s) with the ability to alter a wide range of garments

• Organize andmaintainclient owned pieces in line withCHANELexpectations 

• Ability to interact with clients to suggest styling and fitting advice

• Maintainaup to date knowledge of the alteration techniques specific toCHANEL, including fabrication and styling of luxury garments

• Ensuring that sewing machines and other equipment are in proper working order

• Build positive team relationships throughout the boutique to inspire trust and teamwork 

• Altering or repairing clients' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams

• Fitting garments on clients todeterminehow the alterations should be done

• Constructing garments and other articles according to clients’ specifications and preferences

• Labeling clients' garments and articles and recording the alterationsrequired

• Communicating with clients todeterminetheir specifications, needs, and preferences

• Using irons and pressing machines to erase the creases on garments and other articles

You are energized by:

• The history and heritage of the House ofCHANEL

• Demonstrating your strong technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.

• Your strong attention to detail 

• Being trulyservice minded

• Working in a team-focused environment and a desire to collaborate effectively

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively

• Understanding of, and passion for client experience

• Excellent communication skills

• Foreign language skills are preferred but notrequired

• Passion for the House ofCHANEL, its history, product offerings, and commitment to social and cultural initiatives

• Curiosity and desire to learn and grow professionally within the world ofCHANEL

Position Logistics:

• Previousalterations experience in a luxury retail environment of a minimum 5 years of related experience preferred 

• Sound knowledge of various fabrics and sewing techniques

• Ability to work under time constraints

• Effective communication skills

• Exceptional client service skills

• Detail oriented

• Minimum High School Diploma

• Ability to lift 15 lb.

• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Heart of House: Requires in-store presence tofacilitatethe opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensureoptimalclient service

*Chanel, Inc. reserves the right to edit, change, or makeexceptions on designations where circumstanceswheredeemedappropriate.

Compensation:

• Theanticipatedbase salary range for this position is $28.00 through $42.00. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund 

• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days 

• 401Kand other incentives 

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. 

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANELCommunity:

• CHANELCommunity empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer throughCHANELCommunity.CHANELalso matches employee donations to select charitable organizations.

Sustainability:

• CHANELMission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes theCHANELCulture Fund, which supports a select group of leading art culture institutions across the globe, and theCHANELNext Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL:

• Since 2011,FondationCHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support,FondationCHANELis committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years. 

• For more information, please navigate to theFondationCHANELwebsitehere.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like ImagineCHANELPeople, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.