Insurance Claim Officer - Digital Insurance
About the job
- A bachelor's degree in any field is required.
- At least 2 years of experience handling insurance claims at a broker insurance company is required.
- Experience managing e-commerce insurance inquiries is required.
- Knowledge of insurance policies and claims procedures is required.
- Computer literacy and proficiency in Microsoft Office are required.
- Attention to detail and analytical and communication skills are required.
- Handle insurance recoupment and reconciliation work, communicating with providers and members by phone and email for collections and explanations.
- Follow up on manual claims and adhere strictly to standard operating procedures; adjudicate claims according to benefit policies and meet financial and procedural accuracy targets.
- Assess insurance claims according to the actual situation.
- Review approved claims for accuracy and make adjustments as necessary.
- Generate daily claims processes and related documents from the system, and prepare claims documents to send to the payer.
- Investigate claims through liaison parties to determine claim eligibility.
- Complete daily call logs and claims logs.
- Prepare regular claims reports.
- Manage daily operations to meet productivity or service standards defined by management, in line with the department or division.
- Experience handling shipping, travel, gadget, or retail insurance products is preferred.
About the company
Cermati is a Jakarta-based fintech platform that helps Indonesians research, compare, and apply for financial products like credit cards, loans, mortgages, auto loans, savings, insurance, and bill payments. It aggregates information from banks and financial institutions into a standardized format so users can understand options and make informed choices. The service often handles parts of the application process for partners, earning commissions from successful applications rather than charging users. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for a population that's increasingly online but underserved in formal finance.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$1.9M
Headquarters
Jakarta, Indonesia
Founded
2015
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Simplify's Take
What believers are saying
- July 2026 BCA funding expanded Indodana PayLater reach across 180 Indonesian cities.
- Cermati Protect launched multiple 2026 partnerships, showing active cross-sell and monetization.
- Series D rumors from 2024 suggest investors still see scalable value in Cermati.
What critics are saying
- BNPL default losses can hit Indodana Finance fast if consumer delinquencies rise in 2026.
- OJK fined dozens of firms in 2026, raising compliance risk for Indonesian lenders.
- Cermati depends on partner distribution; losing BCA, banks, or merchants weakens growth immediately.
What makes Cermati.com unique
- Cermati groups comparison, brokerage, and BNPL under one Jakarta fintech platform.
- Indodana Finance's BCA-backed IDR1.5 trillion facility deepens funding access for 2026 growth.
- Cermati Protect keeps bundling insurance with tiket.com, Bumame, and DR SPECS.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
-1%Financial product aggregator startup Cermati reportedly secured Series D round funding of $17 million led by MDI Ventures