Staff Software Engineer - Web Platform

Job Summary: As a Staff Software Engineer on the Web Platform team, you'll provide technical leadership for the web platform that powers digital experiences across H-E-B. You will define and drive strategy across cloud infrastructure, CI/CD, developer experience, observability, security, performance, and web architecture. This role requires deep expertise in cloud infrastructure, DevOps practices, platform engineering, and modern web delivery platforms.

You will lead initiatives that improve the scalability, reliability, and efficiency of the web ecosystem while enabling engineering teams to move faster with greater confidence. You'll work closely with engineering teams and cross-functional partners to establish platform standards, modernize tooling, and solve complex technical challenges that impact multiple teams and customer-facing experiences.

Key Responsibilities & Essential Functions:

Platform Strategy & Technical Leadership

• Defines and drives the technical strategy for the web platform, including cloud infrastructure, CI/CD, developer tooling, observability, security, performance, reliability, and long-term platform investments.

• Serves as a technical leader for cloud infrastructure, platform architecture, and engineering enablement, establishing standards, best practices, and technical direction across teams.

• Leads large-scale, cross-functional initiatives, translating ambiguous technical and organizational challenges into actionable plans with clear priorities, dependencies, risks, and timelines.

• Establishes platform roadmaps and investment strategies that improve reliability, security, scalability, operational excellence, engineering velocity, and cost efficiency.

Platform Engineering & Developer Experience

• Establishes and evolves platform standards for deployment, infrastructure, observability, accessibility, localization, and operational readiness across engineering teams.

• Partners with engineering teams to reduce developer friction, improve delivery efficiency, and enable teams to build, deploy, and operate applications at scale.

• Drives improvements in developer experience, productivity, deployment automation, observability, and operational excellence through platform tooling and self-service capabilities.

• Creates and maintains platform standards, documentation, and training that enable consistent adoption of shared infrastructure, tooling, and operational practices.

• Drives adoption of Infrastructure as Code, self-service platform capabilities, and standardized deployment patterns that improve consistency and reduce operational burden.

Reliability, Security & Operational Excellence

• Champions secure, reliable, cost-effective engineering practices through automation, governance, monitoring, and continuous improvement.

• Establishes reliability and operational standards, including observability, service ownership, incident response, disaster recovery, capacity planning, and platform readiness practices.

• Leads incident response, root cause analysis, and system health initiatives while driving long-term improvements that reduce operational risk and improve service reliability.

• Defines and promotes observability standards, including logging, metrics, tracing, alerting, dashboards, and service-level objectives (SLOs) across the platform ecosystem.

Mentorship & Organizational Impact

• Mentors engineers and technical leaders, helping raise engineering maturity through coaching, architecture reviews, knowledge sharing, and technical guidance.

• Influences technical decision-making across the organization and fosters a culture of collaboration, ownership, continuous improvement, and engineering excellence.

• Drives adoption of platform standards, engineering practices, and operational excellence through technical influence, collaboration, and alignment across teams.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements: 

Work Experience:

• 7+ years of software engineering experience, including building and operating large-scale platforms, cloud infrastructure, and customer-facing systems.

• Experience improving developer productivity through platform tooling, automation, self-service capabilities, and engineering standards. 

• Experience creating technical documentation, standards, and training that drive adoption and consistency across engineering organizations. 

• Proven track record of delivering high-impact technical solutions that balance business priorities, operational excellence, and long-term platform investment.

• Experience implementing Infrastructure as Code solutions, with preference for Terraform and related cloud automation technologies.

• Experience leading large cross-team initiatives and driving technical strategy across multiple teams, services, and stakeholders.

• Experience building and operating large-scale cloud-native platforms, CI/CD systems, observability solutions, and shared engineering infrastructure in AWS (preferred) and/or GCP environments.

• Experience driving operational excellence through incident management, reliability engineering, monitoring, automation, and recovery strategies.

Knowledge, Skills & Abilities

• Expert knowledge of software engineering fundamentals, including data structures, algorithms, distributed systems, system design, and architectural patterns.

• Expert understanding of the software development lifecycle and modern engineering practices, including Agile methodologies, DevOps, infrastructure as code, CI/CD, and continuous delivery.

• Advanced knowledge of cloud architecture, Infrastructure as Code, networking, platform engineering, observability, site reliability engineering, performance optimization, and security best practices.

• Ability to architect scalable platforms, infrastructure, and shared services using well-established engineering principles and design patterns.

• Ability to identify and drive solutions to complex technical and organizational challenges through a combination of technology, process, and influence.

• Ability to lead large initiatives spanning multiple teams, systems, and services from strategy and architecture through delivery and adoption.

• Demonstrated ability to mentor engineers and technical leaders, providing guidance, coaching, and feedback that increases individual and team effectiveness.

• Strong written and verbal communication skills, with the ability to create alignment across engineering, product, and leadership stakeholders.

• Demonstrated commitment to building secure, accessible, localization-ready, and user-centered experiences that leverage approved design system standards and patterns.

• Ability to define technical standards, operating models, and engineering processes that scale across multiple teams and services.

• Ability to identify systemic engineering challenges and drive solutions that improve reliability, security, efficiency, and developer productivity.

• Ability to evaluate platform architectures for scalability, resiliency, cost optimization, maintainability, and operational readiness.

• Ability to influence technical decisions across teams without direct authority and drive alignment among engineers, architects, and engineering leadership.

Education:

• A Computer Science degree or comparable formal training, certification, or work experience

Licenses/Certifications (Preferred):

• AWS Certified Solutions Architect (Associate or Professional)

• AWS Certified DevOps Engineer – Professional

• Certified Kubernetes Administrator (CKA)

 
Physical Demands & Working Conditions:

• Travel by car or plane with overnight stays

• Work extended hours; sit for extended periods

• Work rotating and on-call schedules, as needed

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JDENGINEERING