At Home Liaison

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At www.TeamHMH.com,  you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. 
• Minimum of one (1) year of customer service experience. 
• Proficient in Microsoft Office Suite. 
• Strong Customer Service Skills. 

Education, Knowledge, Skills and Abilities Preferred:

• Homecare Experience. 
• Sales Experience. 
• Two (2) to Four (4) Years Healthcare Experience. 

Responsibilities

Represent the organization and perform initial introduction to all service lines and products. Identify opportunities for cross selling to offer services necessary to meet patient needs. Gather external facilities patient information from the charts and computer systems and send to Central Intake. (Hospital Liaison will assist in gathering and sending documentation when requested.) Deliver durable medical equipment (DME) and instruct patients/families in its use. Assist in the face to face process by obtaining and sending documents.

• Gather specific patient information from charts and computer systems and forward to Central Intake for data entry (processing). 
• Provide information, answer all questions, deliver appropriate collaterals to educate and promote the organization. Identify opportunities to cross sell the organization product lines to all patients/families. 
• Develop ongoing relationships with case managers, social workers, physicians and all other staff members through demonstration of optimum customer service skills. Build relationships with referral sources to ensure that patients will receive seamless services from the organization. 
• Assure communication with organization operations is timely and appropriate. Utilize tracking system to follow up on pending cases. Assume ownership to assure delivery of services meet customer and referral source expectations. 
• Act as liaison between patient and the organization team as initial representative meeting with patient/family face to face to welcome and explain the organization product lines. Maintain exemplary customer service by providing understanding and responding to the needs of patients/families. 
• Process DME (Hospitals Only). Assist with collecting and sending DME documentation when requested. Deliver DME and instruct patients/families in its use. 
• Assist in obtaining and sending the signed face to face forms. 
• Other duties and/or projects as assigned. Respond to needs of the department by performing duties/tasks assigned to assure departmental functions are performed when staffing challenges are encountered. 
• Adheres to HMH's Organizational competencies and standards of behavior. 
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 4 hours a day.

Starting Minimum Rate

Minimum rate of $23.13 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.