Customer Implementation Manager
About the job
- Delivery of technology training in a corporate setting, both in person and via the web.
- Ability to manage multiple projects with tight deadlines.
- Customer service and support experience.
- High attention to detail.
- Bachelor's degree, or associate degree with comparable experience.
- Ability to work across departments.
- Ability to prioritize and organize tasks.
- Train customers to transition from old to new ways of working.
- Consult with customers to understand their business and recommend best practices for using the software.
- Handle customer support calls during the engagement process.
- Train customers and their staff to use the software, both online and in person.
- Manage data migration with high attention to detail.
- Nurture customer relationships to build trust.
- Participate in the ongoing creation and updating of best practices for the role and department.
- Operate across department boundaries.
- Continuously increase knowledge of the software and the industry.
- Collaborate with other departments when necessary to help customers succeed.
- Travel as needed.
- Work more than 40 hours when necessary.
- Help customers become product experts, including using all features to their fullest.
- Data conversion or migration experience is preferred.
- Software implementation experience is preferred.
About the company
EverCommerce provides software for marketing, business management, and customer experience to service-based businesses. It grows through a mix of organic expansion and acquisitions, and by integrating software from multiple brands to improve workflows and customer retention. Revenue comes from subscription fees, service charges, and partnerships; it serves remodeling and trades contractors, healthcare providers, and other service-based businesses. Its goal is to help service-based businesses accelerate growth, streamline operations, and deliver predictable, convenient experiences for customers.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Denver, Colorado
Founded
2017
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Simplify's Take
What believers are saying
- Q1 2026 revenue rose 3.6% to $147.5 million, while net income turned positive.
- Q2 2026 adjusted EBITDA hit $44.5 million, above the top end of guidance.
- September 11, 2026, EverCommerce extended buybacks to $325 million through December 31, 2027.
What critics are saying
- September 21, 2026, EverCommerce lost Matt Feierstein and Evan Berlin, worsening execution risk.
- Q2 2026 revenue grew 2.7%, and management guided 2026 toward the lower end.
- Brian Caulfield runs EverHealth interim until a permanent president arrives, delaying healthcare decisions.
What makes EverCommerce unique
- EverCommerce serves 745,000 customers with embedded vertical SaaS workflows across Home, Health, and Wellness.
- August 5, 2026, Alex Goor refocused EverCommerce on AI-enabled workflows and payments.
- EverHealth Scribe and DrChrono embed AI documentation directly into provider revenue-cycle workflows.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan
Wellness Program
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↑ 0%Mentavi Health has launched EverHealth Scribe, an ambient AI documentation tool designed to reduce administrative burden for mental health clinicians. The technology, powered by EverCommerce and integrated within DrChrono's electronic health record platform, transcribes patient visits and generates structured draft notes for clinician review. During internal testing, more than 30 licensed clinicians generated over 14,000 scribe-supported notes. An appointment-level analysis showed diagnosis-code capture at approximately 79.7% for scribe-supported appointments, compared with 25.5% for non-scribe appointments. Clinicians retain full control over all documentation and clinical decisions. The tool does not train on patient data, and informed consent is obtained at intake and each visit. Mentavi provides evidence-based online mental health care across most US states.
EverCommerce strengthens leadership team with focus on reacceleration of Revenue growth and long-term profitable growth. Andrew Hausman joins as President of EverPro; Chris Rogers appointed Chief Technology Officer; Gim Lau appointed Chief Strategy Officer; Brian Caulfield to lead EverHealth on an interim basis. EverCommerce Inc., a company dedicated to simplifying operations and empowering growth for service SMBs, announced several leadership appointments designed to further strengthen the company's operating, technology and strategic capabilities as it focuses on driving growth and building long-term value. The leaders announced today will report to Alex Goor, Chief Executive Officer of EverCommerce. Andrew Hausman joins as President of EverPro Andrew Hausman has joined EverCommerce as President of EverPro, the company's Home & Field Services business. Hausman brings extensive experience leading complex, technology- and data-driven businesses. He has held CEO, President, General Manager and senior operating roles across organizations including Dun & Bradstreet, Interactive Data and Thomson Reuters. He has also served as an Operating Partner and on corporate boards. Hausman's experience includes leading SaaS businesses and serving SMB customers. At Interactive Data, he led a SaaS business as part of his broader leadership responsibilities, and at Dun & Bradstreet, the SMB business reported to him. At EverPro, Hausman will focus on accelerating growth, strengthening execution and building on the strategy already underway across the business. Chris Rogers appointed Chief Technology Officer EverCommerce has also appointed Chris Rogers as Chief Technology Officer. Rogers will provide enterprise-wide leadership across the company's customer-facing technology, cloud infrastructure and security, working closely with technology leaders across EverCommerce's businesses. Rogers previously served as Chief Technology Officer of Instinet, where he led the modernization of front- and back-office technology and oversaw the infrastructure supporting the company's products and operations. Earlier in his career, he developed a software platform adopted by Nasdaq and founded Sidewalk Software. More recently, he earned a master's degree in Data Science from New York University, advised private equity firms on technology due diligence and applied machine learning to satellite feature data through work with the nonprofit GRID3. Gim Lau appointed Chief Strategy Officer EverCommerce also recently appointed Gim Lau as Chief Strategy Officer. In this role, Lau will lead enterprise strategy, helping identify and prioritize the company's most compelling growth opportunities, focus investment on the areas of greatest potential and support execution across the portfolio. Lau brings more than 25 years of experience spanning strategy, finance, operations and investment, including growth planning, capital allocation, portfolio economics and strategic transactions. "Andrew, Chris and Gim each bring different but complementary capabilities that are important to where we are taking EverCommerce," said Alex Goor, EverCommerce CEO. "Andrew brings deep operating and commercial leadership and an understanding of what it takes to serve and grow businesses focused on SMB customers. Chris brings significant technical expertise and experience modernizing complex technology environments, and I know firsthand the judgment and pragmatic approach he brings to that work. Gim adds greater rigor to how we identify our best growth opportunities, prioritize investment and translate strategy into action. Together, they strengthen our ability to execute, invest in the right opportunities and drive sustainable growth." EverHealth leadership transition EverCommerce also announced that Brian Caulfield, Chief Revenue Officer of EverHealth, will lead the company's Healthcare business on an interim basis while EverCommerce conducts a search for a permanent President of EverHealth. Caulfield will focus on maintaining continuity for employees and customers, executing against EverHealth's strategy and priorities, and maintaining momentum through the company's 2027 planning process. "Brian knows EverHealth, its customers and its commercial priorities well," said Goor. "He has a broad view of the customer lifecycle and is well positioned to provide continuity while we conduct a thoughtful search for EverHealth's next long-term leader." Long-tenured leaders to depart EverCommerce The leadership appointments coincide with the announced departures of Matt Feierstein, President of EverCommerce and CEO of EverPro, and Evan Berlin, CEO of EverHealth. Both executives decided to leave the company after long tenures helping build and scale EverCommerce. Feierstein joined PaySimple in its early years and played a central role in the growth of the business that ultimately became EverCommerce. During his tenure, he helped scale the company through more than 50 acquisitions, its evolution into EverCommerce and its 2021 initial public offering. Most recently, he led EverPro, as the company organized around its vertical-market businesses. Berlin joined PaySimple in 2008 and went on to hold leadership roles spanning business development, business operations, corporate development, acquisition integration and general management before serving as EverCommerce Chief Operating Officer and, most recently, CEO of EverHealth. Berlin is expected to remain with EverCommerce through October 16. Feierstein's last day as an employee is expected to be October 9, after which he will continue supporting the company as a consultant through year-end. "Matt and Evan have each made an extraordinary contribution to EverCommerce over many years," said Goor. "Both helped build this company from its early PaySimple roots through significant growth, dozens of acquisitions and our evolution as a public company. I'm deeply grateful to both of them for what they've contributed and for their commitment to ensuring thoughtful, orderly transitions."
EverCommerce chief legal officer sells 17,012 shares as stock slides 1.2%. SaasRise - Aug 24, 2026 EverCommerce chief legal officer Lisa E. Storey sold 17,012 shares for roughly $170,000 at a weighted-average price of $10.01 per share, a transaction disclosed in an Aug. 17, 2026 Form 4. The sale came days after the company posted modest Q2 growth and a 1.19% dip in its share price, underscoring a routine insider divestiture amid a broader 15.8% 12-month decline. Why it matters. Insider transactions are a key data point for SaaS investors assessing confidence in a company's growth narrative. Storey's sale, though modest, occurs at a time when EverCommerce is grappling with leadership change and a softened outlook, raising questions about execution risk in its vertical integration strategy. Moreover, the company's modest revenue growth and expanding net income suggest operational resilience, but the 16% stock decline highlights market skepticism that could affect future financing and valuation multiples. For operators, the episode illustrates the importance of aligning GTM motions - product-led growth, cross-sell, and expansion revenue - with clear leadership continuity. As EverCommerce seeks to deepen its foothold in service-based SMBs, maintaining high net-retention and demonstrating AI-enhanced product differentiation will be critical to defending its competitive moat and justifying its $598 million revenue base to investors. Key points. * Lisa E. Storey sold 17,012 EverCommerce shares for ~$170,000 at $10.01 per share. * Storey retains a $2.2 million stake, representing ~0.13% of outstanding equity. * EverCommerce reported TTM revenue of $598.1 million and Q2 2026 revenue of $152 million (+2.7% YoY). * Stock has fallen 15.8% over the past 12 months, underperforming the S&P 500. * CEO Eric Remer highlighted confidence in the platform despite moderated 2026 guidance. Analysis. The insider sale at EverCommerce is emblematic of a broader recalibration in the SaaS sector, where seasoned executives are balancing personal liquidity needs against the backdrop of modest growth and leadership turnover. While the $170,000 divestiture is financially insignificant relative to the company's $2.2 million insider stake, its timing - shortly after a earnings beat and amid a softened outlook - could be read by the market as a subtle signal of caution. In practice, such sales often reflect personal financial planning rather than a direct commentary on company fundamentals, but they do add a layer of narrative that analysts must parse. EverCommerce's strategy of vertical integration across service-based SMBs positions it to capture expansion revenue through cross-selling, a model that has historically yielded high net-retention rates in the SaaS space. However, the company now faces the dual challenge of sustaining that growth without the steady hand of its departing CEO and differentiating its platform in an increasingly AI-native competitive set. The modest 2.7% revenue uptick suggests that the platform's value proposition remains resonant, yet the 16% share price decline signals that investors demand clearer evidence of scalable, high-margin growth. Going forward, the firm's ability to translate its integrated suite into higher gross margins and to embed AI capabilities that enhance operational efficiency for SMBs will be pivotal. If EverCommerce can demonstrate that its cross-vertical approach yields superior expansion revenue and customer stickiness, it could re-anchor its valuation multiples closer to the high-growth SaaS peers. Conversely, failure to deliver on these fronts may exacerbate the stock's underperformance and invite further insider sell-offs, creating a feedback loop that could pressure the company's capital structure and strategic flexibility.
EverCommerce Chief Legal Officer Lisa E. Storey sold 17,012 shares on 17 August 2026, according to an SEC Form 4 filing. The shares were disposed of at a weighted-average price of $10.01, whilst the stock closed at $10.19 on 14 August 2026. Storey continues to hold a direct stake valued at $2.2 million, representing approximately 0.13% of the company's outstanding equity. EverCommerce shares have declined nearly 16% over the past 12 months. The Denver-based company provides software-as-a-service solutions for small and medium-sized businesses. It reported trailing twelve-month revenue of $598.1 million and net income of $28.4 million as of the latest reporting period.
EverCommerce reported second-quarter 2026 revenue of $152.02 million and net income of $9.72 million, while guiding full-year revenue towards the lower end of its $612 million to $632 million range. The company announced a leadership transition, with founder Eric Remer stepping down as CEO and chairman. Technology veteran Alex Goor will take over as CEO and join the board. His background in data and financial technology aligns with EverCommerce's focus on AI-enabled workflows and payments. The company's narrative projects $697.1 million revenue and $90.1 million earnings by 2029, requiring 5.5% yearly revenue growth. Analysts note that the softer guidance and leadership change may raise concerns about valuation if execution on profitability slips.