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MGM Resorts International

Global luxury hospitality, casino, entertainment operator

Assistant Security Manager

Security Guarding & PatrolConfirmed live in the last 24 hours
Full-timeSpringfield, MA, USA$41.3k - $56.8kIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Prior relevant experience in direct security in a similar resort or casino environment, or law enforcement or military experience, is preferred.

Responsibilities

  • Manage security officers, department operations, and support staff, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy, administering discipline and coaching as needed, and planning, developing, and directing staff, work assignments, and station coverage.
  • Promote a safe and secure environment for guests and employees and implement and enforce state, local jurisdiction, regulatory, and company policies and procedures.
  • Act as a liaison with appropriate outside agencies during security incidents.
  • Assist management with onsite investigations and coordinate and supervise onsite investigations as deemed necessary.
  • Monitor and support security-related processing.
  • Ensure guest questions and concerns are addressed immediately, personally or by contacting the appropriate department or member of management to obtain answers or assistance resolving the concern.
  • Respond to guest and employee emergencies and reported threats, document incidents, and ensure proper escalation for reporting and resolution.

About the Company

MGM Resorts International

Global luxury hospitality, casino, entertainment operator

MGM Resorts International operates a portfolio of luxury destination resorts that offer hotel rooms, casino gaming, live entertainment, dining, and retail. Its products work by combining accommodations, gaming, and entertainment with on-site venues and services, and by selling rooms, gambling, meals, tickets, and retail items; the M Rewards loyalty program encourages repeat visits and higher spend, while the company also creates tailored packages for corporate events and large groups. The company differentiates itself through a broad collection of well-known brands (like Bellagio, MGM Grand, Mandalay Bay, and The Mirage), integrated hospitality and entertainment experiences, and a strong loyalty program that rewards frequent guests. MGM Resorts’ goal is to deliver memorable experiences through high-quality service and diverse offerings, while growing revenue from rooms, gaming, food and beverage, and events.

Company size
10,001+
Company stage
IPO
Headquarters
Paradise, NV
Founded
2000

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