Technical Account Manager
About the job
- Deep understanding of payments and banking as a service, with proven expertise in payment data management.
- Knowledge of ISO 8583.
- 8–10 years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations and banks.
- Strong analytical and critical thinking skills with excellent attention to detail.
- Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.
- Exceptional customer service orientation and ability to build strong client relationships.
- Strong communication skills, including the ability to engage confidently with C-suite executives.
- Ability to work independently and collaboratively within cross-functional teams.
- Calm and effective performance under pressure, with strong organisational and project management skills.
- Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
- Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.
- Provide expert guidance on the implementation and optimisation of solutions.
- Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
- Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.
- Deliver strategic guidance on best practices and optimal product usage to enhance performance.
- Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
- Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
- Ensure customers are fully enabled to use Paymentology products and services effectively.
- Monitor client environments proactively to identify and address potential issues.
- Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.
- Keep clients informed of new product features, updates, and technical developments.
- Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.
- Participate in the resolution of high-priority P1/P2 incidents and conduct post-incident reviews to prevent recurrence.
- Maintain detailed records of client interactions, issues, resolutions, and technical configurations.
About the company
Paymentology provides cloud-native payment processing platforms and card solutions tailored for fintechs, with global reach and deep regional know-how. By offering APIs and cloud integrations across multiple cloud platforms, it enables fintechs and financial institutions to innovate, deploy, and customize payment products quickly and at lower costs. The platform supports card issuance and processing through a scalable, API-driven system that connects customers and speeds market entry. Differentiators include its global footprint, regional expertise, multi-cloud flexibility, and focus on reducing operational overhead for clients. The company’s goal is to help fintechs grow and expand payments services worldwide while driving positive global impact through community engagement and growth.
Company Size
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Company Stage
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Total Funding
N/A
Headquarters
N/A
Founded
2015
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Simplify's Take
What believers are saying
- May 2026's $175 million raise funds expansion, product development, and team growth.
- June 2026 Lume launch positions Paymentology for credit, tokenization, and real-time payments.
- April-August 2026 wins in Australia, Thailand, Philippines, and UAE broaden revenue pipelines.
What critics are saying
- Visa, Mastercard, and processor rivals can commoditize issuing, compressing margins by 2027.
- Reliance on fintech customers like GoTyme and Maxim exposes concentration if funding slows.
- Lume's crypto, stablecoin, and agentic-commerce bets invite regulatory scrutiny and product delay.
What makes Paymentology unique
- Lume unifies multi-cloud issuing across AWS and Google with regional instances globally.
- Paymentology supports 400-plus institutions in nearly 70 countries, pairing scale with local rails.
- Cuscal, Apple Pay, and Mastercard integrations prove fast scheme-and-rail execution.
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Company News
Huru ties up with Paymentology and Bitpanda to broaden UAE ecosystem. Huru, the Emirati-owned financial app licensed by the Central Bank of the UAE as a stored-value facility and retail payment services provider, has formalised two partnerships that it says will extend its platform from salary management into card payments on the UAE's domestic scheme and regulated digital-asset brokerage. Both agreements were signed at the Seamless Fintech Middle East 2026 conference in Dubai. The platform reports AED 3 billion in annualised salaries flowing through its accounts from more than 24,000 employers, and says it is targeting the issuance of approximately one million Universal Accounts over the next 12 months in alignment with the Central Bank of the UAE's (CBUAE) push for the Universal Account framework. The two deals. The first partnership extends Huru's existing relationship with Paymentology, a card-processing infrastructure provider active across emerging markets. The immediate commercial output is the planned launch of Huru's card on Jaywan, the UAE's domestic card scheme, scheduled for Q4 2026. Nauman Hassan, regional director MENA at Paymentology, described Jaywan as "an important step forward for the UAE's payments ecosystem, creating greater choice for customers while strengthening the country's domestic payments infrastructure." The second agreement brings in Bitpanda Enterprise, the business-to-business arm of the Vienna-headquartered digital-asset platform. Under the arrangement, Huru account holders will be able to buy, sell and hold digital assets from within the Huru app. The editor's note attached to the release is worth emphasising: the crypto brokerage services are provided by Bitpanda Broker MENA FZCO, a Virtual Asset Service Provider licensed by Dubai's Virtual Assets Regulatory Authority (VARA), and sit outside Huru's own CBUAE licence perimeter. That structural separation matters for compliance purposes and limits the regulatory risk that sits directly on Huru's balance sheet. Market context and regulatory read-across. The Jaywan launch is commercially significant beyond its product value. Domestic card schemes have been a policy priority across Gulf Cooperation Council states as governments seek to reduce dependence on Visa and Mastercard rails and retain more of the interchange economics onshore. Huru's position as a salary-receipt platform integrated with the Wage Protection System gives it a distribution route that many fintech challengers lack: employers, not consumers, drive initial account activation. The digital-asset layer places Huru in a growing cohort of Gulf-based neobanks and e-money platforms that are embedding regulated crypto access as a feature rather than a standalone product. VARA's licensing regime, introduced through Dubai Law No. 4 of 2022, provides the regulatory foundation for this kind of embedded access. The ADGM in Abu Dhabi operates a parallel framework. Both are broadly permissive relative to European equivalents, though firms must maintain clear structural separation between licensed banking activities and virtual-asset services, as Huru's own disclosure illustrates. The Universal Account model, which gives migrant workers a portable IBAN account that travels with them between employers, is directly responsive to CBUAE policy and addresses a documented financial-inclusion gap in the UAE's large migrant-worker population. The nine exchange-house partnerships Huru references extend its remittance reach without requiring Huru itself to hold a full money-transfer licence in each corridor. Chief executive Abhimanyu Girotra said the platform was built around a straightforward question: "What does someone actually need to do with their salary after it arrives?" That framing positions the Universal Account as an infrastructure layer rather than a product, which is the more durable commercial story here. Huru has not disclosed its current active-account base, revenue figures or unit economics, so the one-million-account target cannot yet be benchmarked against conversion or engagement data. AI level 1 of 5: written by Darlyn Ho; AI helped with tone, structure or wording; edited and signed off by Mark Walker, Editorial Director. What the levels mean
Huru taps Paymentology and Bitpanda to extend its account services. Huru aims to issue about one million Universal Accounts over the next 12 months as it adds a Jaywan card and digital asset access. Get the hottest Fintech Middle East News once a month in your Inbox Huru has signed partnerships with Paymentology and Bitpanda Enterprise at Seamless Fintech Middle East 2026. The Emirati-owned app is licensed by the Central Bank of the UAE (CBUAE). Paymentology will keep processing Huru's cards. It will also support the Q4 2026 launch of a Huru card on Jaywan, the UAE's domestic card scheme. Bitpanda Enterprise will let users buy, sell and hold digital assets in the Huru app through Bitpanda's regulated platform. More than 24,000 employers pay a combined AED 3 billion in annualised salaries into Huru accounts, the company says. Huru has also partnered with nine exchange houses after the CBUAE's push for Universal Accounts. It aims to issue about one million of these accounts over the next 12 months. A Universal Account is a digital account in the holder's own name, with its own IBAN. Unlike a salary card, it stays with the holder when they change jobs. Users can receive their salary, send money home, pay bills, top up their phones, save and use a card. They can also access credit for unexpected expenses through Huru's Quick Cash, and the app comes in seven languages. Employers keep their usual payroll process. Huru works with the Wage Protection System (WPS), so pay cycles stay the same. Salary files still go through the employer's bank, while Huru handles account onboarding and transition support. "By bringing together card processing and new financial capabilities around the Universal Account, we are building an ecosystem that can grow with our customers' needs while expanding access to regulated financial services across the UAE," said Abhimanyu Girotra, Chief Executive Officer of Huru. "Our longstanding partnership with Huru has enabled us to support its growth and evolution over time, and we are proud to play a role in this latest milestone," said Nauman Hassan, Regional Director MENA at Paymentology.
Paymentology marks five years in LATAM, Mexico at core of growth. By Paloma Duran | Journalist and Industry Analyst - Mon, 09/28/2026 - 11:34 DIA assistant Paymentology, a global issuer-processor, marks five years in Latin America with Mexico at the center of its regional expansion across more than 15 markets. The company has evolved from card processing into credit, BNPL, Cards-as-a-Service, cross-border payments and stablecoin-linked cards through its cloud-native Lume platform, serving clients such as albo, UnDosTres, Rain and ARQ. The strategy targets Mexico's growing demand for embedded finance as banks and fintechs seek scalable infrastructure to launch digital financial products. Paymentology, a global issuer-processor, has completed five years of operations in Latin America and is positioning Mexico as the anchor of its next phase of regional growth. Over that period, the company has moved beyond card issuing and processing to build a platform that supports credit, embedded finance and stablecoin-linked payments for banks, fintechs and other financial institutions across more than 15 markets in the region. The milestone comes as Latin America's financial ecosystem shifts from the rapid adoption of digital payments toward a more sophisticated stage, in which credit, accounts, wallets and other financial services are bundled into integrated digital experiences. Paymentology has adapted its offering to that transition, aiming to help clients design and launch new financial products rather than simply digitize transactions. According to Pedro Blanco Pinto, Head of Business Development for LAC, Paymentology, the region has changed profoundly in five years. Banks, fintechs and new market entrants now seek more flexible products tailored to customer needs, he says, and the company's value lies in pairing global technology with local market knowledge to turn new concepts into scalable products quickly. From Card Processing to Credit and Stablecoins The centerpiece of the company's recent evolution is Lume, the cloud-native issuing and processing platform launched in 2026. Lume combines global scale with market-level localization through regional instances and is designed to support emerging use cases, including stablecoin-linked payments, tokenization, embedded finance and digital credit. The platform runs on a multi-cloud architecture that integrates infrastructure from Amazon Web Services and Google Cloud, and it replaces legacy VPN connectivity with a Zero Trust security model based on identity authentication, as reported by MBN. The launch followed a US$175 million strategic investment from Apis Partners and Aspirity Partners. Rising demand for more modern lending options has also pushed Paymentology into credit. Its platform now supports buy now, pay later (BNPL), revolving credit and installment loans, alongside Cards-as-a-Service, cross-border payments, multicurrency accounts and new payment experiences. The expansion builds on plans the company outlined in early 2025, when it announced Pay Credit, a proprietary ledger-based system allowing banks to manage revolving credit without relying on third-party providers. The company's architecture pairs a single global platform and API with regional instances that address local requirements on regulation, data residency, performance and operational continuity. This allows institutions to begin operating in one country and expand into others without replacing their processing infrastructure, a key consideration for fintechs with multi-market ambitions. Paymentology has also strengthened its partner ecosystem, working more closely with BIN sponsors and reseller partners to lower entry barriers for fintechs and new issuers. That approach reflects a strategy the company detailed last year, focused on Tier 2 and Tier 3 banks and on fintech resellers that give smaller players a scalable route to enterprise-grade processing, according to MBN. Mexican Clients Anchor Regional Footprint Paymentology's client roster illustrates the breadth of models it supports. The company has enabled embedded credit and Cards-as-a-Service for UnDosTres and supported the evolution of albo's digital financial services. When the albo partnership was announced, the Mexico City-based neobank served more than two million users and had reported US$6.5 billion in annual transaction volume for 2023. Paymentology has also worked with Rain to develop stablecoin-linked physical and virtual cards for consumers and corporate employees, and with ARQ to expand cross-border transfers across Latin America and the Caribbean. Blanco underscores that the company combines over two decades of issuer-processing experience with an architecture built for the next generation of payments. With a presence in 68 countries, its regional and multi-cloud infrastructure is designed to adapt to each market's requirements while reinforcing availability and operational continuity. A Market Moving Toward Embedded Finance Looking ahead, Latin America remains a priority region, with Mexico at the center of the strategy alongside Colombia and Central America, while South America and the Caribbean offer new opportunities. The company plans to keep investing in technology and local capabilities, with particular focus on embedded finance, AI applied to payments, agentic commerce, tokenization, stablecoins, cross-border payments and new issuing and credit models. Mexico's market dynamics support that focus. Galileo's 2026 Adaptive Banking Report found that 80% of companies in Mexico see embedded finance as their primary expansion opportunity, making the country Latin America's leading market for the model, MBN reported. At the same time, the local fintech ecosystem is maturing: FinTech Mexico's Insights 2026 counts 1,100 active entities in the region's second-largest ecosystem, with priorities shifting from rapid expansion toward sustainable operations and technological maturity, according to MBN. Stablecoins are also gaining ground, having moved in 2025 from mostly trading use toward operational roles in payments, treasury and cross-border finance, as noted in MBN. For Blanco, the five-year mark matters less than the opportunities ahead, from credit and new issuing models to stablecoins, tokenization and increasingly integrated financial services. Paymentology intends to grow alongside its clients and partners by combining its global technology with teams that understand each market in depth.
Apple Pay set for India debut via Axis Bank partnership. Published 1 day ago Apple is preparing to launch its mobile wallet service in India next month, initially supporting Axis Bank credit cards as it enters one of the world's largest digital payments markets. Axis Bank partnership details. Apple is gearing up to introduce its mobile wallet service in India next month through a collaboration with Axis Bank, a major private sector lender in the country. The initial rollout will support credit cards issued by Axis Bank, according to Reuters, which cited sources with knowledge of the plans. This move positions Apple to tap into one of the globe's most expansive digital payments ecosystems. Market position and scale. Axis Bank ranks as India's fourth-largest credit card issuer, with 16.26 million active credit cards recorded in July, based on Reserve Bank of India (RBI) figures cited by the news agency. The bank trails three competitors in total card issuance: HDFC Bank, SBI Cards, and ICICI Bank. Expansion talks underway. Apple has also engaged in discussions with HDFC Bank and ICICI Bank to broaden the service's reach beyond Axis Bank. However, commercial terms with these additional partners have not yet been finalised, sources told Reuters. The company intends to bring more domestic lenders onto the platform gradually through individual agreements, following the phased approach it has used in other markets. How Apple Pay works. The service enables iPhone owners to conduct contactless transactions both in physical stores and online by using tokenised card credentials saved on their devices. This technology allows users to make payments without exposing their actual card numbers during transactions. Competitive landscape. Apple's entry comes as India's digital payments infrastructure continues expanding its contactless payment options. The National Payments Corporation of India (NPCI) recently unveiled the Unified Payments Interface (UPI) 'Tap & Pay' feature, designed for NFC-enabled smartphones and point-of-sale terminals. UPI dominates India's payments landscape, handling roughly 84% of the country's total digital payment volumes. Regional momentum. Last month, card issuing and processing platform Paymentology integrated Apple Pay for GoTyme Bank in the Philippines, making the digital bank one of the first issuers in that market to offer the service. This reflects Apple's broader push to expand its payments footprint across Asian markets. Original coverage by electronic payments international. Use the button below to read the article on the publisher website. Related to this article
Paymentology powers Maxim's UK launch, expanding access to credit for the African diaspora. * Infrastructure * 02.09.2026 11:09 am Paymentology, a global issuer processor, has partnered with Maxim, the borderless credit platform for Africans, to support the launch of its new credit card programme in the UK. The partnership brings together Maxim's ambition to improve access to credit for Africans living across borders with Paymentology's cloud-native issuer processing technology and global payments expertise. Maxim officially marked its UK launch at an event held at Emirates Stadium, home of Arsenal Football Club, on Thursday 27 August. During the event, Paymentology's Global Head of Partnerships, Merusha Naidu, joined Maxim CEO, Ibrahim Oladele on stage to discuss the partnership and the role modern payments infrastructure can play in creating more inclusive and relevant financial products. Maxim was created to address a challenge faced by many people moving to a new country: despite having established careers, incomes and financial histories elsewhere, they can find themselves effectively starting again when it comes to accessing credit. Experian estimates that more than five million people in the UK are currently "credit invisible", with little or no credit history available to mainstream financial services providers. Initially focused on the Nigerian diaspora in the UK, Maxim provides credit cards for both newcomers with limited UK credit history and more established residents looking for a product that better reflects how they live and spend. Through its partnership with Paymentology, Maxim can deliver the processing capabilities needed to support its UK card programme while building a foundation for long-term momentum and future growth. Paymentology's cloud-native technology provides the flexibility and scalability required to launch, evolve and scale differentiated card propositions as customer needs and ambitions change. Ibrahim Oladele, CEO of Maxim, said: "Moving to a new country should not mean leaving your financial identity behind. Too many talented and ambitious people arrive in the UK with years of experience and financial history, only to find that none of it counts. Maxim is building a more connected financial journey for Africans living across borders, beginning with credit cards that help customers establish their financial footprint while accessing rewards that genuinely reflect their lives. Paymentology shares our belief that financial products should be built around the people using them, making them the right partner to help us bring that vision to life." Unlike traditional rewards programmes, Maxim's points-based ecosystem has been designed around the interests and lifestyles of the African diaspora. Customers can earn points through everyday spending and redeem them across a curated range of experiences and services, including African restaurants and brands, music events, live entertainment, transport, cinema, theatre, football tickets and shipping between the UK and Nigeria. Maxim is already active in Nigeria, where it provides access to interest-free credit. Its expansion into the UK represents the next step in building a more continuous financial experience for Africans moving between markets, allowing the company to support customers across different stages of their lives and financial journeys. Julie Sutton, Head of Growth Europe at Paymentology, said: "Maxim is tackling a very real problem: people's lives and ambitions increasingly cross borders, but financial systems often do not. Building more inclusive services requires both a deep understanding of customers and flexible, scalable technology. At Paymentology, we help ambitious fintechs become unstoppable. By combining Maxim's understanding of the African diaspora with our global reach and modern issuer processing capabilities, we're helping to create a relevant card programme that is ready to scale in the UK and beyond." The launch builds on Paymentology's long-standing presence across both Africa and the UK. Its cloud-native Lume platform supports banks, digital banks and fintechs in creating and scaling card programmes across 68+ countries, combining global reach with local market knowledge and on-the-ground expertise.