Order Taker/Runner

Responsibilities

Job Summary: As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Key Responsibilities & Essential Functions:

Customer Service / Sales:

• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Assists in technical areas as needed

Compliance / Food Safety / Sanitation:

• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
• Maintains beverage station and bar areas
• Maintains sanitation in food / beverage prep areas and display cases
• Properly handles, operates, and maintains equipment
• Performs other duties as assigned

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• 1+ years of experience in customer service
• Experience in restaurant Point of Sale (POS) systems (preferred)

Knowledge/Skills/Abilities:

• Working understanding of nutrition values and ingredients
• Advanced communication, interpersonal, and customer service skills
• Organization and planning skills
• Computer skills
• Reading / writing skills
• Ability to handle guest feedback and resolve problems effectively
• Ability to maintain a smile, even when balancing multiple priorities

Education:

Licenses/Certifications:

• Completion of Alcohol Seller Training / Cash Handling training - upon hire

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
• Frequently stand, walk
• Frequently be exposed to wet and cold conditions
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
• Occasionally be exposed to heat, ambient temperatures, and loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2019