Associate Director - Team Member Experience and Engagement

Job Description:

Our Opportunity

Chewy is seeking an Associate Director, Team Member Experience & Engagement to join our Culture & Development team within Human Resources. This leader will play a critical role in shaping how Team Members experience Chewy, from their first day through all the key moments in their journey. In this role, you will be responsible for leading and scaling enterprise onboarding, Team Member experience programs, and culture initiatives. Translating strategy into meaningful, consistent, and inclusive experiences across our diverse workforce.

The ideal candidate is a strategic thinker, collaborative partner, and results-driven people leader who can balance enterprise consistency with the unique needs of our different business units. Through strong partnerships across HR and the business, you will build scalable solutions, leverage Team Member insights, and drive measurable improvements in engagement, connection, and the overall Team Member experience. This position reports to the Director, Culture & Development and can be based at our corporate offices in Plantation, FL; Bellevue, WA; Minneapolis, MN; or Boston, MA.

What You'll Do:

• Apply an enterprise and product-oriented mindset to develop scalable, flexible programs, frameworks, and tools that simplify delivery, clarify accountability, and drive consistent Team Member experiences across Corporate, Fulfillment Centers, Customer Care, Pharmacy, and Vet Clinics, while tailoring solutions to the unique needs of in-office, remote, and hybrid workforces
• Embed Chewy's Operating Principles into key Team Member experiences, programs, and processes, equipping leaders with mechanisms and resources that reinforce desired cultural behaviors
• Define success measures, evaluate program effectiveness, and leverage data-driven insights to prioritize improvements, optimize resources, and demonstrate business impact
• Serve as a strategic partner to HR and business leaders, including HRBPs, Talent Management, Culture & Development, Communications, and Public Relations, to align priorities and advance enterprise Team Member experience initiatives
• Build cross-functional alignment and lead change management efforts that drive stakeholder engagement, shared accountability, successful adoption, and sustained program effectiveness
• Lead, coach, and develop a high-performing team; establishing clear priorities, performance expectations, and development opportunities that foster ownership, collaboration, and continuous improvement
• Oversee portfolio planning, resource allocation, and execution to ensure initiatives are delivered on time, within budget, and aligned with strategic priorities

Team Member Experience & Engagement

• Define and execute the Team Member experience strategy, translating Culture & Development priorities, and identifying opportunities to enhance and scale programs that strengthen engagement, reinforce Chewy’s culture, measure business outcomes, and improve the overall Team Member experience
• Lead enterprise-wide initiatives that create meaningful experiences across key moments of the Team Member lifecycle, balancing consistent outcomes with the unique needs of different business units
• Provide strategic oversight and guidance for Chewy's Team Member Resource Groups (TMRGs), enabling Team Member-led communities that foster connection, belonging, and development across the organization

Enterprise Onboarding

• Define the strategy, design, and continuous improvement of Chewy's enterprise onboarding experience, ensuring new Team Members feel welcomed, connected, and equipped for success
• Establish scalable onboarding standards, governance, and frameworks that enable consistent enterprise outcomes while supporting functional and business-specific needs
• Partner across HR and business leaders to clarify ownership, strengthen execution, and measure onboarding effectiveness through new hire feedback, readiness, and experience metrics

What You'll Need:

• 10+ years of progressive experience in Human Resources, Team Member Experience, Employee Engagement, Organizational Development, Talent Management, or related fields, including demonstrated people leadership experience
• Bachelor’s degree or equivalent experience in Organizational Development, Human Resources, Psychology, Business, or a related field; advanced degree or relevant certifications (e.g., SHRM, HCI, PROSCI) a plus
• Proven ability to lead complex, cross-functional programs and translate strategic priorities into scalable solutions that deliver measurable business and Team Member outcomes
• Experience designing, implementing, or scaling enterprise onboarding, engagement, or employee experience programs across diverse business environments
• Strong ability to leverage qualitative and quantitative insights, as well as establish success measures
• Demonstrated success influencing senior leaders, a track record of gaining consensus, ability to navigate complex organizational environments, and drive alignment and adoption without direct authority
• Experience leading and developing teams, managing competing priorities, and driving operational excellence, accountability, and continuous improvement
• Effective written and oral communication, facilitation, and influencing skills

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The base salary range for this role is $149,000 - $245,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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